Client Support and Operations Intern

Help Us Redefine the Future of Healthcare! 3C is looking to rebuild healthcare from the ground up. We're looking for innovative, mission-driven people who wake up each morning ready to do something bigger than themselves.

The Senior Director of Client Success represents 3C in all aspects with our enterprise health system clients, including the successful implementation of 3C, the ongoing retention of 3C, and the expansion of 3C's footprint with each client. This role serves as the main client interface, accountable to achieve client value/ROI, ensure that the client has an exceptional experience, and that 3C is achieving the stated outcome on time and within budget. The senior director will continually provide input on the direction of 3C'S development and strategy to maximize value for enterprise clients.

• Design and operationalize client support systems
• Provide day to day leadership to 3C implementations
• Personally ensure high levels of quality, client satisfaction, and employee satisfaction
• Secure 100% year over year retention rate among enterprise clients
• Introduce and secure adoption of new 3C features to increase existing footprint at each enterprise client
• Develop expertise as a senior advisor to the Executive and Director levels in the client organizations, helping the client understand the power of 3C, how it can help their organization succeed, and empowering them to take action

The ideal candidate for this role has 10+ years of experience in the healthcare space:

• Expertise in Care Transitions: Experience in care transitions gives you a deep understanding of health systems, hospitals, and their partners. You have been responsible for improving care transitions, liaising with health system executives, and overseeing software and product implementations. You are knowledgeable about current practices and are interested in upgrading the impact hospital staff have on patient outcomes.
• Research and Data Driven: 3C is a software company driven by the value of data from our clients. You will be responsible for using data to guide your priorities, inform product suggestions, and focus 3C's internal operations team. You are comfortable with making hypotheses, mining data, and presenting conclusions verbally and visually.
• Systems Thinker: At 3C, to sustain and scale is to build it, run it, manage it, then give it away. You will be responsible for generating and testing ideas that will be the foundation of a long term company strategy.

Ideal Mindset of Candidate: We are a small family company with clear priorities for our clients and our company. The quality of our work matters. 3C's success is derived from our team. We care about the impact you will bring professionally and personally.

Benefits & Compensation: We offer a competitive compensation and benefits package.

As our client base continues to grow, we are looking for a highly organized and efficient Operations Intern to support new implementations, manage daily client support requests, and provide input on building strong administrative systems. This is a short term/summer opportunity with a small stipend offered.

• Ensure that all clients have the best interaction with the 3C Support Team and are left completely satisfied
• Design and create prep materials for all new implementations
• Support and manage operational tasks throughout new client implementations
• Assist with developing systems that streamline concurrent implementations
• Complete weekly outgoing calls
• Bring enthusiasm to new ideas, offer input, and execute quickly

Skills & Experience:

• Strong communication skills
• Mastery of Microsoft Office, Google Applications, and web based productivity tools
• Ability to multi task and excel with time sensitive requests
• Self manager who can ask for help and produce results
• Interest in helping people solve problems
• Strong administrative skills (phone, email, e fax, etc.)
• Deep interest in healthcare

Company perks include team meals and transit reimbursement.

The Inside Sales Specialist at 3C will serve as an integral component to the identification and realization of new growth opportunities across the company. As the inside sales specialist and founding team member, you will be responsible for executing via inbound and outbound calls, as well as creating innovative new programs to maximize leads. You will work with the Sales Director and the company founders to ensure these programs are executed successfully and develop improvements through a data driven approach. Ultimately it will be your job to grow the pipeline of interested clients.

Skills & Experience:

• BA/BS degree
• 2-3 years of work experience in telephonic sales - healthcare industry experience preferred
• Experience working in fast paced and high growth organizations
• Strong understanding of healthcare information technology (HIT) or IT systems solution selling

Responsibilities:

• Demonstrate an in depth understanding of our products and services and their application to clients
• Execute outbound and inbound calls for new and existing customers to discuss their needs and explain how these needs could be met by our services
• Collect and analyze data to quantify ROI and identify learnings from executed campaigns

Benefits/Compensation:

• Competitive salary and lucrative commissions
• Full benefits (full health, transit, etc.)
• Ability to work remotely

3C is looking for software engineers who are passionate about delivering value and providing solutions that improve the lives of our users and empower our client communities. We want people who take pride in designing, building, and maintaining the products they deliver, and are constantly seeking to master the skills that make this possible and learn new ones in the process.

At 3C, you will touch on every aspect of our technology stack, and your opinions and decisions will directly affect our technical direction. We're seeking engineers who have experience building and maintaining high quality Ruby on Rails applications and have excellent knowledge of Ruby, HTML, CSS, JavaScript, SQL, Unix, deployment, performance, debugging, refactoring, design patterns, and other programming practices and tools. Comparable programming languages and frameworks are regarded equivalently. Experience with front end frameworks and server side JavaScript is a plus. Knowledge of object oriented design (or functional programming) is also a huge plus.

We honor diversity and encourage creative thought. We're committed to building an environment that challenges you, but allows you to have fun in the process.

Benefits & Compensation: We offer a competitive compensation and benefits package.

How to Apply: Send resume and cover letter to 3C is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other category protected by applicable law.