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For Companies At a Glance
- Tasks: Manage customer orders, resolve queries, and provide insights for planning teams.
- Company: Bacardi is a family-owned spirits company with over 200 brands and 160 years of heritage.
- Benefits: Enjoy competitive pay, incentives, well-being programs, and a supportive work culture.
- Why this job: Be the voice of the customer and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service and supply chain; strong Excel skills required.
- Other info: Join a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are uniquely positioned to see the supply chain end-to-end, from materials to the touchpoints of our brands with shoppers. Join us as the voice of the customer for supply and the integrator across Sales, Marketing, & Finance. Your focus will be providing our Commercial & Planning teams with insights from our Customers through a detailed understanding of their systems & processes at store & depot levels. You will facilitate the execution of Promotions and develop accurate forecasts with the Customer for upcoming activities. The role involves collaborative projects to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.
RESPONSIBILITIES
- Daily order entry and processing to the 3PL provider, ensuring timely and complete deliveries as per customer expectations.
- Resolve order and invoicing queries with internal stakeholders and communicate with customers regarding order status, stock availability, and deliveries.
- Provide insights to Planning Teams using Customer Systems at store & depot levels. Report, analyze, and deliver on KPIs, implementing continuous improvements related to availability, inventory, forecasting, and promotional activities.
- Administer CPFR (collaborative planning, forecast & replenishment) processes and support your Customer Account Manager in planning meetings.
- Support planning through weekly volume variance reviews, reacting to demand fluctuations, and providing stock flow insights to prevent stockouts. Develop systemic action plans for long-term improvements.
- Engage in joint value creation activities with the Customer to enhance Service, Delivery, Sustainability, and Cost efficiency.
- Coordinate with Customer Supply Chain Teams & Bacardi's Key Account Manager to align strategies and communications.
- Develop accurate forecasts for promotional activities, new listings, product changes, and events to ensure excellent On Shelf Availability and Service Levels.
SKILLS & EXPERIENCE
- Experience in Customer Service with managing customer requirements; supply chain background preferred, including forecasting and demand planning experience.
- Intermediate proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
- Strong interpersonal, communication, and relationship management skills.
- Customer-oriented mindset with ownership and proactive problem-solving skills.
- Ability to build relationships and work effectively within teams.
- High numeracy and logical reasoning skills for complex data analysis.
- SAP experience is beneficial; training provided if needed.
PERSONAL QUALITIES
We seek motivated individuals ready to make a significant impact in a dynamic environment, embodying our founder's passion and entrepreneurial spirit.
LEADERSHIP & PERSONAL ATTRIBUTES
- Belonging: Foster a culture of appreciation and inclusion.
- Self-Awareness: Reflective, aware of strengths and weaknesses, and mindful of impact.
- People & Results Agility: Relate well to others, navigate challenges, and deliver results.
- Mental & Change Agility: Think critically, adapt to change, and learn from experiences.
We value diversity and promote a fair, inclusive work environment. U.S. applicants have rights under Federal Employment Laws.
Perks of Working for Us
We offer a comprehensive Total Rewards package including competitive pay, benefits, incentives, allowances, and well-being programs, linked to performance and individual contributions.
About Bacardi
With over 160 years of heritage, Bacardi is a family-owned spirits company with more than 200 brands. Join us to be part of our legacy and unleash your potential.
Contact Detail:
3900 Bacardi-Martini Polska Sp. z.o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Planner (6 months contract)
✨Tip Number 1
Familiarise yourself with the supply chain processes and customer service principles. Understanding how these elements interact will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Brush up on your Excel skills, particularly VLOOKUP and Pivot Tables. Being able to showcase your proficiency in data analysis can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in customer collaboration or supply chain roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved issues in the past. Real-life scenarios can illustrate your problem-solving skills and customer-oriented mindset.
We think you need these skills to ace Customer Collaboration Planner (6 months contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Collaboration Planner position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, supply chain management, or demand planning. Use specific examples to demonstrate your problem-solving skills and ability to work collaboratively.
Showcase Technical Skills: Mention your proficiency in Microsoft Excel, especially if you have experience with VLOOKUP and Pivot Tables. If you have any familiarity with SAP, be sure to include that as well, as it could set you apart from other candidates.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your personal qualities align with Bacardi's values, such as fostering a culture of appreciation and inclusion.
How to prepare for a job interview at 3900 Bacardi-Martini Polska Sp. z.o.o.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Collaboration Planner. Familiarise yourself with key terms like CPFR, forecasting, and supply chain processes, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to manage customer requirements effectively. Highlight any specific instances where you resolved issues or improved customer satisfaction.
✨Demonstrate Analytical Skills
Since the role involves data analysis and reporting on KPIs, be ready to discuss your experience with tools like Microsoft Excel. You might be asked to solve a problem or analyse data on the spot, so brush up on VLOOKUP and Pivot Tables.
✨Emphasise Team Collaboration
The position requires working closely with various teams. Be prepared to talk about how you've successfully collaborated in the past, focusing on your interpersonal skills and ability to build relationships within a team.
