At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences at Gatwick Airport.
- Company: Join a leading travel retail team with premium brands.
- Benefits: Earn £12.71 - £13.50 per hour, enjoy discounts, and receive ongoing training.
- Other info: Flexible shifts available, including early starts from 4:00 AM.
- Why this job: Work in a dynamic international environment and engage with diverse customers daily.
- Qualifications: Must be 18+, with retail or hospitality experience preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Gatwick Airport, London
Contract: Full-time / Zero Hours Contract
Shifts: Flexible shifts including early starts from 4:00 AM
Are you passionate about delivering exceptional customer service and creating memorable shopping experiences? Do you thrive in a fast-paced environment and enjoy working with premium products and international customers? We are looking for enthusiastic and customer-focused Travel Retail Specialists to join our growing team at Gatwick Airport, one of the UK's busiest international airports.
This is an exciting opportunity to work with a wide range of premium and luxury brands while engaging with travellers from around the world. Every day is different, offering new experiences, challenges, and opportunities to develop your career within the travel retail industry.
Why Join Us?
- Work With Prestigious Brands: Represent a portfolio of premium fragrances, cosmetics, spirits, confectionery, fashion accessories, and luxury lifestyle products while helping customers find the perfect purchase.
- Supportive Team Environment: Become part of a professional and welcoming team that values collaboration, recognises achievements, and supports personal and professional development.
- Career Development Opportunities: We are committed to investing in our people through ongoing training, product knowledge sessions, and opportunities for career progression.
- Exciting International Workplace: Experience the unique atmosphere of an international airport, meeting people from a wide range of backgrounds and cultures every day.
Key Responsibilities:
- Deliver exceptional customer service and create memorable shopping experiences.
- Provide expert product knowledge and tailored recommendations.
- Build rapport with customers and drive sales performance.
- Achieve and exceed individual and team sales targets.
- Maintain high standards of visual merchandising and store presentation.
- Ensure stock levels are replenished and displays remain attractive.
- Work collaboratively with colleagues to achieve business objectives.
- Uphold company standards and deliver a professional service at all times.
What We're Looking For:
- Must be 18 years of age or over.
- Previous retail, sales, hospitality, or luxury brand experience is desirable.
- Excellent communication and interpersonal skills.
- Passion for customer service and delivering outstanding experiences.
- Positive attitude and ability to work effectively in a fast-paced environment.
- Target-driven and motivated to achieve results.
- Strong attention to detail.
- Flexible availability, including weekends, bank holidays, and early morning starts from 4:00 AM is a must.
Benefits:
- Competitive hourly rate of £12.71 - £13.50 per hour.
- Performance-based incentives.
- Company pension scheme.
- Employee discount programme.
- Store discounts.
- Ongoing training and development opportunities.
- Supportive management team.
- Paid holiday entitlement.
- Opportunity to work in a dynamic international airport environment.
If you are passionate about customer service, enjoy working with premium products, and are looking for an exciting opportunity within a fast-paced airport environment, we would love to hear from you. Apply today and take the next step in your career with a company that values its people, invests in their development, and provides a rewarding and exciting place to work.
Travel Retail Specialist employer: 36T Hub
36T Hub is an attractive employer due to its focus on delivering exceptional customer service and creating memorable shopping experiences. Employees benefit from flexible working hours and the chance to represent prestigious brands in a vibrant airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Retail Specialist
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like 36T Hub, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like 36T Hub!
We think you need these skills to ace Travel Retail Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at 36T Hub, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at 36T Hub and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show 36T Hub that you’re ready to jump in and contribute right away!
How to prepare for a job interview at 36T Hub
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
