At a Glance
- Tasks: Lead airport operations at Gatwick and Stansted, driving performance and service excellence.
- Company: Join a dynamic staffing agency specialising in travel retail and brand activations.
- Benefits: Competitive salary, health insurance, pension, bonuses, and employee discounts.
- Other info: Opportunities for career progression and leadership development in a people-first culture.
- Why this job: Be part of a fast-growing team, shaping exceptional brand experiences in a vibrant environment.
- Qualifications: Experience in airport operations or fast-paced environments with strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
We are a people driven business with a team of over 20 years’ experience in our industry sector looking for a core member of our leadership team to achieve mutual success in driving service, fresh ideas and a strong team culture across our operation!
36T Hub Intl is a dynamic staffing and project management agency specialising in travel retail, airport operations, experiential marketing, and brand activations across the UK. We deliver tailored workforce and operational solutions to leading brands, retailers and agencies, supporting campaigns from planning through to execution.
Over the past two years, we have achieved significant growth and are now seeking a forward-thinking leader to further develop our business, strengthen our leadership team, and enhance our service proposition across our operations in the South.
We are looking for an experienced, commercially driven, and highly motivated Regional Manager to oversee and lead our operations across Gatwick and Stansted Airports. This is a senior leadership role with overall responsibility for managing airport operations through a team of Operations Managers, Team Leaders, and shop floor staffing teams, ensuring high performance, service excellence, operational efficiency and commercial growth across the region.
This is an office-based role, however, regular travel and a strong physical presence at both Gatwick and Stansted Airports is essential. The successful candidate must be hands-on and visible across both locations, working closely with airport teams, stakeholders and clients to ensure operational excellence and consistent service delivery, some work from home opportunities may be considered.
This is a highly commercial and revenue-focused leadership role suited to someone who thrives in a fast-paced environment and has a strong track record in operational leadership, stakeholder management, people development, and delivering measurable business results.
The successful candidate will work closely with internal and external stakeholders, airport partners, World Duty Free (Avolta), brand partners and senior leadership to ensure the region operates efficiently, delivers against KPIs, and continues to grow commercially.
- Lead and manage Operations Managers, Team Leaders, and airport-based management teams, ensuring accountability, performance and development.
- Develop and implement strategic and operational plans to drive performance across the region.
- Drive revenue growth, profitability and commercial performance across both airports.
- Ensure airport management teams achieve operational, financial and service KPIs.
- Oversee recruitment activities and support the Passing Team, ensuring performance, compliance and professional development.
- Coach, mentor, and manage airport managers and Team Leaders to build capability and succession within the business.
- Attend performance review meetings with key stakeholders.
- Ensure compliance, service standards and KPI achievement across all regional airport operations.
- Support workforce planning, oversee rostering where necessary and ensure efficient deployment of resources.
- Contribute to business development initiatives and support commercial reporting to help deliver revenue and business growth targets.
- Prepare and deliver regional performance, forecasting, and operational reports to senior leadership.
Experience within airport operations, travel retail, luxury retail, staffing, or fast-paced operational environments.
Strong commercial mindset with a track record of delivering revenue and operational growth.
Exceptional stakeholder management and relationship-building skills.
Strong leadership, coaching, and team development experience.
Strong reporting, budgeting and commercial forecasting skills.
Willingness and flexibility to travel regularly to Gatwick and Stansted Airports as part of the role.
Competitive salary package, health insurance package, company pension, performance-related bonus, working with leading global beauty and travel retail brands, a fast-growing and entrepreneurial business environment, career progression and leadership development opportunities, employee discounts and industry events.
Regional Manager - Service Quality employer: 36T Hub
At 36T Hub Intl, we pride ourselves on being a people-driven organisation that fosters a collaborative and inclusive work culture. As a Regional Manager, you will not only lead operations at Gatwick and Stansted Airports but also have the opportunity to drive service excellence and commercial growth in a dynamic environment. With competitive benefits, including health insurance, a company pension, and career progression opportunities, we are committed to nurturing your professional development while working with prestigious brands in the travel retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager - Service Quality
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at 36T Hub. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you align with our people-first approach and commitment to service excellence. Show us your passion for the role!
✨Tip Number 3
Be ready to showcase your leadership skills. Think of examples where you’ve driven performance or developed teams in fast-paced environments. We love candidates who can demonstrate their impact on operational success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at 36T Hub.
We think you need these skills to ace Regional Manager - Service Quality
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission of service excellence and innovation. Make it personal and relatable!
Tailor Your CV:Don’t just send a generic CV! We’re looking for someone who understands the unique challenges of airport operations and travel retail. Highlight relevant experiences that showcase your leadership skills and commercial mindset.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and skills are easy to spot. Use bullet points if it helps – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 36T Hub
✨Know the Company Inside Out
Before your interview, dive deep into 36T Hub Intl's mission, values, and recent projects. Understanding their focus on service excellence and innovation will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Regional Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring abilities. Highlight specific instances where your leadership directly contributed to operational success or revenue growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in airport operations or staffing and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Commercial Acumen
This role is highly commercial, so be ready to discuss how you've driven revenue and profitability in previous positions. Bring data or examples that showcase your ability to meet KPIs and contribute to business growth, as this will resonate well with the interviewers.
