At a Glance
- Tasks: Lead airport operations, drive performance, and manage teams at Gatwick and Stansted Airports.
- Company: Dynamic staffing agency specialising in travel retail and brand activations.
- Benefits: Competitive salary, health insurance, pension, bonuses, and employee discounts.
- Other info: Opportunities for career progression and leadership development in a collaborative environment.
- Why this job: Join a fast-growing company and make a real impact in the travel retail sector.
- Qualifications: Experience in airport operations, strong leadership, and commercial mindset required.
The predicted salary is between 60000 - 80000 € per year.
We are a people-driven business with a team of over 20 years’ experience in our industry sector looking for a core member of our leadership team to achieve mutual success in driving service, fresh ideas and a strong team culture across our operation!
36T Hub Intl is a dynamic staffing and project management agency specialising in travel retail, airport operations, experiential marketing, and brand activations across the UK. We deliver tailored workforce and operational solutions to leading brands, retailers and agencies, supporting campaigns from planning through to execution.
Over the past two years, we have achieved significant growth and are now seeking a forward-thinking leader to further develop our business, strengthen our leadership team, and enhance our service proposition across our operations in the South.
We are looking for an experienced, commercially driven, and highly motivated Regional Manager to oversee and lead our operations across Gatwick and Stansted Airports. This is a senior leadership role with overall responsibility for managing airport operations through a team of Operations Managers, Team Leaders, and shop floor staffing teams, ensuring high performance, service excellence, operational efficiency and commercial growth across the region.
This is an office-based role; however, regular travel and a strong physical presence at both Gatwick and Stansted Airports is essential. The successful candidate must be hands-on and visible across both locations, working closely with airport teams, stakeholders and clients to ensure operational excellence and consistent service delivery, some work from home opportunities may be considered.
This is a highly commercial and revenue-focused leadership role suited to someone who thrives in a fast-paced environment and has a strong track record in operational leadership, stakeholder management, people development, and delivering measurable business results.
The successful candidate will work closely with internal and external stakeholders, airport partners, World Duty Free (Avolta), brand partners and senior leadership to ensure the region operates efficiently, delivers against KPIs, and continues to grow commercially.
- Lead and manage Operations Managers, Team Leaders, and airport-based management teams, ensuring accountability, performance and development.
- Develop and implement strategic and operational plans to drive performance across the region.
- Drive revenue growth, profitability and commercial performance across both airports.
- Ensure airport management teams achieve operational, financial and service KPIs.
- Oversee recruitment activities and support the Passing Team, ensuring performance, compliance and professional development.
- Coach, mentor, and manage airport managers and Team Leaders to build capability and succession within the business.
- Attend performance review meetings with key stakeholders.
- Ensure compliance, service standards and KPI achievement across all regional airport operations.
- Support workforce planning, oversee rostering where necessary and ensure efficient deployment of resources.
- Contribute to business development initiatives and support commercial reporting to help deliver revenue and business growth targets.
- Prepare and deliver regional performance, forecasting, and operational reports to senior leadership.
Experience within airport operations, travel retail, luxury retail, staffing, or fast-paced operational environments.
Strong commercial mindset with a track record of delivering revenue and operational growth.
Exceptional stakeholder management and relationship-building skills.
Strong leadership, coaching, and team development experience.
Strong reporting, budgeting and commercial forecasting skills.
Willingness and flexibility to travel regularly to Gatwick and Stansted Airports as part of the role.
Competitive salary package, health insurance package, company pension, performance-related bonus, working with leading global beauty and travel retail brands, a fast-growing and entrepreneurial business environment, career progression and leadership development opportunities, employee discounts and industry events.
Regional Director of Quality and Compliance employer: 36T Hub
At 36T Hub Intl, we pride ourselves on being a people-driven organisation that fosters a collaborative and inclusive work culture. As a Regional Director of Quality and Compliance, you will be at the forefront of our dynamic operations at Gatwick and Stansted Airports, leading a talented team to achieve service excellence and commercial growth. With competitive benefits, including health insurance, a company pension, and opportunities for career progression, we are committed to nurturing your professional development while delivering exceptional brand experiences in the travel retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Director of Quality and Compliance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or with 36T Hub. A friendly chat can open doors and give you insider info that could set you apart from other candidates.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since 36T Hub is all about service excellence and a people-first approach, be ready to share how your leadership style aligns with their mission.
✨Tip Number 3
Showcase your hands-on experience! In your discussions, highlight specific examples of how you've driven operational efficiency and commercial growth in previous roles, especially in fast-paced environments like airport operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the 36T Hub team.
We think you need these skills to ace Regional Director of Quality and Compliance
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission at 36T Hub and how you can contribute to our dynamic team culture.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your relevant experience in airport operations and leadership, and don’t forget to mention any achievements that demonstrate your commercial mindset and ability to drive performance.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’re the perfect fit for the Regional Manager position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our leadership team!
How to prepare for a job interview at 36T Hub
✨Know the Company Inside Out
Before your interview, dive deep into 36T Hub Intl's mission, values, and recent projects. Understanding their focus on service excellence and innovation will help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in fast-paced environments. Highlight your experience in operational leadership and stakeholder management to demonstrate that you're the right fit for this senior role.
✨Be Ready to Discuss KPIs
Since this role involves achieving operational and financial KPIs, come prepared to discuss how you've met or exceeded similar targets in the past. Use data and metrics to back up your claims and show your commercial mindset.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's future. Inquire about their growth plans or how they measure success in their operations. This demonstrates your forward-thinking approach and commitment to the role.
