At a Glance
- Tasks: Lead operations at Gatwick and Stansted Airports, driving performance and team success.
- Company: Join a dynamic staffing agency specialising in travel retail and brand activations.
- Benefits: Competitive salary, health insurance, pension, gym access, and performance bonuses.
- Other info: Collaborative culture focused on innovation and exceptional customer experiences.
- Why this job: Be part of a fast-growing company with exciting opportunities in airport retail.
- Qualifications: Proven leadership experience in multi-site operations, preferably in airport or retail environments.
The predicted salary is between 50000 - 65000 € per year.
We are a people driven business with a team of over 20 years' experience in our industry sector looking for a core member of our leadership team to achieve mutual success in driving service, fresh ideas and a strong team culture across our operation!
36T Hub Intl is a dynamic staffing and project management agency specialising in travel retail, airport operations, experiential marketing, and brand activations across the UK. We deliver tailored workforce and operational solutions to leading brands, retailers and agencies, supporting campaigns from planning through to execution.
Over the past two years, we have achieved significant growth and are now seeking a forward-thinking leader to further develop our business, strengthen our leadership team, and enhance our service proposition across our operations in the South. Trust is one of our core values. We foster a supportive and respectful environment where our leadership team and wider colleagues are recognised and valued for their individual contributions and collective success.
36T Hub collaborates with prestige brands across all categories within the travel retail sector and is rapidly growing its non-travel retail client portfolio. We specialise in delivering premium customer experiences and high-impact retail activations across airports and key retail destinations. Driven by service excellence, innovation and a people-first culture, 36T Hub is committed to creating exceptional brand experiences while nurturing a collaborative, inclusive, and dynamic environment for our teams.
The Role: We are looking for an experienced, commercially driven, and highly motivated Regional Manager to oversee and lead our operations across Gatwick and Stansted Airports. This is a senior leadership role with overall responsibility for managing airport operations through a team of Operations Managers, Team Leaders, and shop floor staffing teams, ensuring high performance, service excellence, operational efficiency and commercial growth across the region.
This is an office-based role, however, regular travel and a strong physical presence at both Gatwick and Stansted Airports is essential. The successful candidate must be hands-on and visible across both locations, working closely with airport teams, stakeholders and clients to ensure operational excellence and consistent service delivery; some work from home opportunities may be considered.
This is a highly commercial and revenue-focused leadership role suited to someone who thrives in a fast-paced environment and has a strong track record in operational leadership, stakeholder management, people development, and delivering measurable business results.
The successful candidate will work closely with internal and external stakeholders, airport partners, World Duty Free (Avolta), brand partners and senior leadership to ensure the region operates efficiently, delivers against KPIs, and continues to grow commercially.
Key Responsibilities:
- Provide strategic leadership and operational oversight across Gatwick and Stansted Airports
- Maintain a regular presence across both airport locations to support teams, stakeholders, and operational delivery
- Lead and manage Operations Managers, Team Leaders, and airport-based management teams, ensuring accountability, performance and development
- Develop and implement strategic and operational plans to drive performance across the region
- Drive revenue growth, profitability and commercial performance across both airports
- Ensure airport management teams achieve operational, financial and service KPIs
- Oversee recruitment activities and support the Passing Team, ensuring performance, compliance and professional development
- Coach, mentor, and manage airport managers and Team Leaders to build capability and succession within the business
- Lead the shop floor team directly in the absence of airport-based management when required
- Collaborate with internal and external stakeholders to improve operational efficiency and service delivery
- Attend service level agreement meetings on a monthly and quarterly basis. Attend performance review meetings with key stakeholders
- Identify and implement process improvements across the region
- Manage operational issues, escalation and emergencies as they arise
- Ensure compliance, service standards and KPI achievement across all regional airport operations
- Support workforce planning, oversee rostering where necessary and ensure efficient deployment of resources
- Provide on-call operational leadership and support when required
- Liaise closely with World Duty Free (Avolta) and other key stakeholders to maintain strong operational partnerships
- Contribute to business development initiatives and support commercial reporting to help deliver revenue and business growth targets
- Prepare and deliver regional performance, forecasting, and operational reports to senior leadership
About You:
- Proven experience in a senior regional, multi-site or operations leadership role
- Experience managing managers and leading large operational teams across multiple locations
- Experience within airport operations, travel retail, luxury retail, staffing, or fast-paced operational environments
- Strong commercial mindset with a track record of delivering revenue and operational growth
- Exceptional stakeholder management and relationship-building skills
- Strong leadership, coaching, and team development experience
- Ability to manage operational challenges and make decisions under pressure
- Strong reporting, budgeting and commercial forecasting skills
- Highly organised with the ability to manage competing priorities across multiple sites
- Willingness and flexibility to travel regularly to Gatwick and Stansted Airports as part of the role
- Results-driven, proactive, and solutions-focused
What We Offer:
- Competitive salary package
- All statutory benefits
- Health insurance package
- Company Pension
- Peloton gym access
- Performance-related bonus
- Working with leading global beauty and travel retail brands
- A fast-growing and entrepreneurial business environment
- Career progression and leadership development opportunities
- Collaborative and supportive team culture
- Employee Discounts and Industry Events
- Exposure to exciting high-profile airport retail operations and activations
If you are a commercially driven senior leader with a passion for operational excellence, stakeholder management, and leading high-performing teams across multiple locations, we would love to hear from you.
Regional Manager – South in England employer: 36T Hub
At 36T Hub Intl, we pride ourselves on being a people-driven organisation that values trust, collaboration, and innovation. As a Regional Manager, you will thrive in a dynamic environment where your leadership will directly impact our operations at Gatwick and Stansted Airports, supported by a competitive salary, health insurance, and opportunities for career progression. Join us to be part of a fast-growing team that is committed to delivering exceptional brand experiences while fostering a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager – South in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Regional Manager role at 36T Hub Intl.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Highlight your leadership skills and past successes in operational management. Confidence is key, so rehearse until you feel comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at 36T Hub Intl. Let’s make it happen!
We think you need these skills to ace Regional Manager – South in England
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for the role and the industry.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We’re looking for someone who can lead operations at Gatwick and Stansted, so showcase your leadership and operational expertise!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven revenue growth or improved operational efficiency in previous roles. We love numbers and results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with 36T Hub Intl!
How to prepare for a job interview at 36T Hub
✨Know the Company Inside Out
Before your interview, make sure you research 36T Hub Intl thoroughly. Understand their values, recent achievements, and the specifics of their operations at Gatwick and Stansted Airports. This will not only show your genuine interest but also help you align your answers with their goals.
✨Demonstrate Your Leadership Skills
As a Regional Manager, you'll need to showcase your leadership experience. Prepare examples of how you've successfully managed teams, driven performance, and handled operational challenges in previous roles. Be ready to discuss your coaching and mentoring style, as this is crucial for developing your team.
✨Highlight Your Commercial Acumen
This role is highly commercial, so be prepared to discuss your track record in driving revenue growth and operational efficiency. Bring specific examples of how you've contributed to financial success in past positions, and be ready to talk about your approach to budgeting and forecasting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making under pressure. Think of scenarios where you've had to manage operational issues or emergencies, and outline how you approached these situations. This will demonstrate your capability to handle the fast-paced environment at the airports.
