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- Tasks: Build strong relationships and drive growth with key accounts across North America and EMEA.
- Company: Dynamic company led by a passionate co-founder and sales director.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Other info: Join a vibrant team focused on innovation and customer satisfaction.
- Why this job: Lead impactful projects and shape customer success in a collaborative environment.
- Qualifications: 4-5 years in KAM within the HRIS ecosystem; fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE. You will be responsible for:
- Establishing a sales and loyalty strategy for each key account customer.
- Meeting and getting to know each key contact within our key account customers.
- Understanding and analyzing each customer’s needs and responding with a tailored solution.
- Building customer loyalty and ensuring customer satisfaction.
- Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell).
- Conducting sales negotiations and anticipating each contract renewal.
- Contributing to the animation of our customer community through partnerships and events.
As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.
KPIs:
- Grow each customer account.
- Increase the Net New ARR of the portfolio in line with your target plan.
- Secure all contract renewals as part of multi-year commitments.
You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market. Your unfailing optimism and taste for challenge will be your best allies. You are responsive and organized, and you are not afraid of interacting with customers. You are fluent/native in French and English.
International Key Account Manager (KAM) - Permanent contract in EU in London employer: 365Talents
Contact Detail:
365Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Key Account Manager (KAM) - Permanent contract in EU in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that key account manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can tailor your approach to meet those needs. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous experiences and how they relate to the role. Highlight your successes in growing accounts and building customer loyalty – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace International Key Account Manager (KAM) - Permanent contract in EU in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the International Key Account Manager role. Highlight your previous KAM experience in the HRIS ecosystem and any relevant achievements that demonstrate your ability to grow customer accounts.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships with key accounts and how you've successfully developed sales strategies in the past.
Showcase Your Language Skills: Since fluency in French and English is essential, make sure to highlight your language proficiency clearly. If you have any experience working in bilingual environments or with international clients, be sure to mention it!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at 365Talents
✨Know Your Accounts
Before the interview, dive deep into the key accounts you'll be managing. Research their business models, recent news, and challenges they face. This will help you demonstrate your understanding of their needs and how you can tailor solutions to drive growth.
✨Showcase Your Relationship Skills
As a KAM, building relationships is crucial. Prepare examples from your past experiences where you've successfully established strong connections with clients. Highlight how these relationships led to increased loyalty and satisfaction, which aligns perfectly with the role's requirements.
✨Prepare for Sales Scenarios
Expect to discuss sales strategies during the interview. Think about how you would approach upselling or cross-selling within existing accounts. Be ready to share specific tactics you've used in the past that resulted in successful negotiations and contract renewals.
✨Demonstrate Team Coordination
This role requires effective collaboration with Customer Success, Sales, and Marketing teams. Prepare to discuss how you've previously worked across departments to achieve common goals. Share examples that showcase your leadership skills and ability to coordinate efforts for customer success.