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- Tasks: Build strong relationships and drive growth with key client accounts across North America and EMEA.
- Company: Dynamic company led by a passionate co-founder and sales director.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Other info: Collaborative environment with a focus on teamwork and customer success.
- Why this job: Lead impactful projects and make a difference in customer satisfaction and loyalty.
- Qualifications: 4-5 years in KAM role within HRIS ecosystem; fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE. You will be responsible for:
- Establishing a sales and loyalty strategy for each key account customer.
- Meeting and getting to know each key contact within our key account customers.
- Understanding and analyzing each customer’s needs and responding with a tailored solution.
- Building customer loyalty and ensuring customer satisfaction.
- Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell).
- Conducting sales negotiations and anticipating each contract renewal.
- Contributing to the animation of our customer community through partnerships and events.
As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.
KPIs:
- Grow each customer account.
- Increase the Net New ARR of the portfolio in line with your target plan.
- Secure all contract renewals as part of multi-year commitments.
You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market. Your unfailing optimism and taste for challenge will be your best allies. You are responsive and organized, and you are not afraid of interacting with customers. You are fluent/native in French and English.
International Key Account Manager (KAM) - Permanent contract in the UK employer: 365Talents
Contact Detail:
365Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Key Account Manager (KAM) - Permanent contract in the UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that key account manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can tailor your approach to meet those needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best choice for their key accounts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Let’s get you that dream job together!
We think you need these skills to ace International Key Account Manager (KAM) - Permanent contract in the UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the International Key Account Manager role. Highlight your previous KAM experience in the HRIS ecosystem and any relevant achievements that demonstrate your ability to grow customer accounts.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships and developed sales strategies in the past, and don’t forget to show off your enthusiasm for the challenge!
Showcase Your Language Skills: Since fluency in French and English is key for this role, make sure to highlight your language skills prominently. If you have experience working in bilingual environments or with international clients, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at 365Talents
✨Know Your Accounts
Before the interview, dive deep into the key accounts you'll be managing. Research their business models, recent news, and challenges they face. This will help you demonstrate your understanding of their needs and how you can tailor solutions to drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients. Highlight how these relationships led to increased loyalty and satisfaction, as this is crucial for the role of an International Key Account Manager.
✨Be Ready for Sales Strategy Discussions
Think about the sales and loyalty strategies you've implemented in previous roles. Be prepared to discuss specific tactics you've used to up-sell or cross-sell, and how you’ve contributed to contract renewals. This will show your strategic thinking and ability to drive results.
✨Demonstrate Your Team Coordination Skills
Since the role involves working closely with Customer Success, Sales, and Marketing teams, come prepared with examples of how you've effectively coordinated between departments in the past. This will highlight your leadership qualities and collaborative spirit.