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- Tasks: Build strong relationships and drive growth with key accounts across North America and EMEA.
- Company: Dynamic company led by a passionate co-founder and sales director.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Other info: Join a vibrant team focused on innovation and customer satisfaction.
- Why this job: Lead impactful projects and shape customer success in a collaborative environment.
- Qualifications: 4-5 years in KAM within the HRIS ecosystem; fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE. You will be responsible for:
- Establishing a sales and loyalty strategy for each key account customer.
- Meeting and getting to know each key contact within our key account customers.
- Understanding and analyzing each customer’s needs and responding with a tailored solution.
- Building customer loyalty and ensuring customer satisfaction.
- Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell).
- Conducting sales negotiations and anticipating each contract renewal.
- Contributing to the animation of our customer community through partnerships and events.
As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.
KPIs:
- Grow each customer account.
- Increase the Net New ARR of the portfolio in line with your target plan.
- Secure all contract renewals as part of multi-year commitments.
You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market. Your unfailing optimism and taste for challenge will be your best allies. You are responsive and organized, and you are not afraid of interacting with customers. You are fluent/native in French and English.
International Key Account Manager (KAM) - Permanent contract in EU employer: 365Talents
Contact Detail:
365Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Key Account Manager (KAM) - Permanent contract in EU
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a KAM role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company and its key accounts. Show us that you understand their needs and how you can tailor solutions to drive growth. Confidence and knowledge go hand in hand!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace International Key Account Manager (KAM) - Permanent contract in EU
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the International Key Account Manager role. Highlight your experience in the HRIS ecosystem and how it aligns with our goals at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've grown accounts or improved customer satisfaction in your previous roles. We love seeing numbers and results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our culture. Share your passion for building relationships and your approach to tackling challenges in the KAM space.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at 365Talents
✨Know Your Accounts
Before the interview, dive deep into the key accounts you'll be managing. Research their business models, recent news, and challenges they face. This will help you demonstrate your understanding of their needs and how you can tailor solutions to drive growth.
✨Showcase Your Relationship Skills
Since building strong relationships is crucial for this role, prepare examples from your past experiences where you've successfully developed client relationships. Highlight your strategies for maintaining customer loyalty and satisfaction, as well as any specific outcomes you achieved.
✨Prepare for Sales Scenarios
Anticipate questions about sales negotiations and contract renewals. Think of scenarios where you had to negotiate terms or renew contracts successfully. Be ready to discuss your approach and the results, showcasing your ability to secure multi-year commitments.
✨Demonstrate Team Coordination
This role requires effective coordination with various teams. Prepare to discuss how you've collaborated with Customer Success, Sales, and Marketing in the past. Share specific examples of how you facilitated communication and contributed to a cohesive strategy that benefited the customer.