DaaS Improvement Programme Director in City of London

Finstech Consulting are looking for a Programme Director to work with our Insurance Broking client, within their global technology team. Working closely with a global vendor, the role is responsible for shaping, optimising and maturing the global Device as a Service (DaaS) operating model, driving operating excellence, service stability and an improved colleague experience at scale.

You will lead a small programme team and work closely with a globally distributed BAU team, external partners and senior stakeholders to refine, prioritise and deliver a portfolio of enhancements, underpinned by data insights and ensure successful transition into stable BAU operations. We are seeking a pragmatic, outcome focused and adaptable leader with demonstrable success delivering similar service‑improvement programmes in lean, complex environments where hands‑on delivery is required alongside programme leadership.

The successful candidate will ideally be based within commutable distance of London, as there may be a requirement for regular travel into the office, but a fully remote role may be considered for the right person. The role is outside of IR35, on a SOW basis for which the specific deliverables are expected to be completed by the end of 2026. All necessary hardware will be provided by the client as access to their networks is required to successfully support the project.

• Work closely with the BAU team to enhance the end to end device lifecycle, including procurement, provisioning, deployment, support, refresh and disposal.
• Drive improvements in service maturity, operational effectiveness and colleague experience, aligned to agreed outcomes and success measures.
• Lead delivery of a plan of enhancements, prioritising initiatives and ensuring changes are implemented effectively and embedded into BAU operations.
• Own the transition from programme delivery into stable BAU, with clearly defined success metrics and a comprehensive suite of supporting documentation.
• Review existing programme governance and strengthen controls, cadence transparency and reporting where required.
• Influence and communicate effectively with senior stakeholders across Technology, Finance, Procurement and the wider business.
• Build strong partnerships across Technology, global functions and external partners to drive adoption, alignment and continuous improvement.
• Work closely with the DaaS partner to materially improve service delivery, performance and outcomes.
• Coordinate closely with Finance, Procurement, internal DaaS Finance and DaaS BAU teams to ensure joined up planning, forecasting and execution.
• Enhance standard templates and tracking mechanisms for forecasting, ordering and budgeting across multiple countries and device models.
• Improve procurement processes to reduce complexity, streamline approvals and lower operational overhead.
• Ensure comprehensive documentation is created and maintained, including process flows, Standard Operating Procedures (SOPs), and governance artefacts.
• Use data and insights to inform prioritisation, measure outcomes, and support ongoing management reporting and governance.

• 10+ years experience delivering complex, large–scale global technology programmes, including transitioning services into stable BAU operations, experience in device management is strongly preferred.
• Demonstrated experience leading and delivering programmes in lean teams, where success requires hands on involvement alongside programme accountability.
• Proven leadership of global Technology teams in complex matrix organisations, including influencing without direct authority.
• Deep experience in vendor/partner management, including commercial negotiation and performance oversight.
• Strong understanding of modern device management technologies and end to end device lifecycle management.
• Strong experience working with ServiceNow within an operational or service management context.
• Demonstrated capability in strategic planning, cost optimisation, and budget ownership.
• Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.
• Strong familiarity with ITIL/ITSM practices, service management and operational governance.
• Strategic thinker with strong execution discipline and results‑driven mindset.
• Pragmatic, adaptable and proactive, comfortable operating in fast‑paced, evolving environments.
• Exceptional relationship‑building, influencing and communication skills at all levels, both internally and externally.
• Comfortable operating with ambiguity, making progress while maintaining appropriate structure, documentation and controls.