We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
Pendleton Together is a part of the Together Housing Group. We are a social landlord in Salford working to give everyone a safe, comfortable place to live. As a non-profit organisation, any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics and are proud to be a Disability Confident employer.
Outline of Key responsibilities for the Neighbourhood Officer
- Leverage expertise in general needs housing management and estate management standards, addressing anti‑social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
- Collaborate with multi‑agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
- Advise residents on housing issues, including legal rights and tenancy responsibilities, conduct property viewings, and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
- Manage your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.
We are looking for someone who has…
- Full UK driver’s licence and access to a car as the role is field based.
- Experience and knowledge of housing/lettings or ideally social housing.
- Demonstrated experience dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
- Strong face‑to‑face customer service skills and ability to handle sensitive information; proven experience with diverse customers and effective situation management. Self‑motivated with a solution‑focused approach.
- Personal resilience to manage a fast‑paced, demanding role, juggling multiple tasks efficiently.
In return, we are offering the successful candidate…
- Starting salary of £33,758 per annum
- 27 days holiday (rising to 32 over 5 years’ service) plus bank holidays
- Hybrid working – managing time between field and home
- 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Flexible arrangements supporting a Smart Working culture.
- Full range of award‑winning benefits – please review all that we have to offer.
Neighbourhood Officer in Salford employer: 365Domain
Pendleton Together is an exceptional employer dedicated to enhancing community resilience in Salford through meaningful engagement and support. As a non-profit organisation, we prioritise the well-being of our residents and invest back into the community, fostering a diverse and inclusive work culture that values personal development and innovation. With flexible hybrid working arrangements and a comprehensive benefits package, we empower our Neighbourhood Officers to thrive both professionally and personally while making a positive impact in the lives of those we serve.
