At a Glance
- Tasks: Manage and resolve customer complaints with professionalism and empathy.
- Company: Well-established national organisation with a supportive team culture.
- Benefits: £12.71 per hour, hybrid working, and valuable experience in complaints handling.
- Other info: Immediate start with opportunities for professional growth.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Experience in complaint handling and excellent written communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Complaints Handler (Hybrid Working)
Wigston, Leicestershire | Hybrid Working | £12.71 per hour | Monday-Friday | 3-Month Temporary Contract
Complaints Handler
Location: Wigston, Leicestershire (Hybrid Working) Pay: £12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September
We're recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract.
This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments.
The role offers a hybrid working pattern following an initial induction period.
The Role
As a Complaints Handler, you'll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally.
You'll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales.
This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally.
Key Responsibilities
- Acknowledge and log formal customer complaints.
- Investigate complaints by gathering information from internal teams.
- Review evidence and establish the facts of each case.
- Draft professional, clear and empathetic written complaint responses.
- Ensure complaints are resolved within agreed service levels.
- Maintain accurate records throughout the investigation process.
- Liaise with internal stakeholders to obtain information and updates.
- Escalate complex cases where appropriate.
- Identify trends and highlight opportunities for service improvement.
About You
We're looking for someone who is organised, analytical and confident dealing with complex customer issues.
You'll ideally have experience working within a regulated environment where complaint handling and written communication are key.
Essential
- Previous experience handling formal customer complaints.
- Excellent written communication and report-writing skills.
- Strong investigation and problem-solving abilities.
- High attention to detail.
- Confident using Microsoft Office.
- Ability to manage multiple cases and meet deadlines.
- Highly Desirable
- Experience within banking, financial services, insurance or credit control.
- Experience working for the Housing Ombudsman, Financial Ombudsman or another regulated complaints function.
- Experience interpreting policies, procedures and regulations.
- What's on Offer
- Hybrid working.
- Monday-Friday, 9:00am-5:00pm.
- Immediate opportunity with a respected national organisation.
- Friendly and supportive team environment.
- Valuable experience within a professional complaints handling function.
If you're an experienced Complaints Handler, Customer Resolution Advisor, Complaints Investigator, Case Handler, Customer Relations Advisor or Customer Complaints Officer looking for your next opportunity, we'd love to hear from you.
Apply today for an immediate interview
Complaints Handler in Wigston Magna employer: 365 People
At 365 People, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and innovation. Located in Leicester, our manufacturing operation offers comprehensive training and clear pathways for career advancement, ensuring that every employee has the opportunity to grow and thrive in their role. With competitive salaries and a dynamic work environment, we are committed to providing meaningful and rewarding employment for all our team members.
