At a Glance
- Tasks: Manage customer complaints and queries, providing clear and professional written responses.
- Company: Join a busy customer-focused team in Wigston with a supportive environment.
- Benefits: Hybrid working model, flexible hours, and valuable experience in customer service.
- Other info: Great opportunity for career growth in a dynamic and engaging role.
- Why this job: Perfect for those who love problem-solving and making a difference in customer experiences.
- Qualifications: Strong written communication skills and previous experience in administration or customer service.
Location: Wigston, Leicester
Hours: Monday–Friday, 9:00am–5:00pm – 35 hours per week
Hybrid: 3 days in the office / 2 days working from home
Contract: Temporary – 12 Week Assignment Full-Time
We’re looking for an organised and professional Complaints Administrator to join a busy customer-focused team in Wigston on an initial 12-week temporary assignment. This is primarily a written complaints and queries role, dealing with inbound emails and taking ownership of each query through investigation to resolution. You’ll review the information provided, establish what has happened and produce a clear, professional and accurate formal response.
What You’ll Be Doing
- Managing inbound customer complaints and queries via email
- Reviewing and understanding the issues raised
- Investigating each case and gathering relevant information
- Liaising with internal departments to establish the facts
- Producing clear and professional formal written responses
- Keeping customers updated where further investigation is required
- Managing your own caseload and working to required timescales
- Maintaining accurate records of correspondence and outcomes
- Escalating more complex cases where appropriate
- Providing general administrative support to the wider team
What We’re Looking For
- Excellent written English and communication skills
- Strong attention to detail
- Good investigation and problem-solving skills
- Previous administration or customer service experience
- Confidence dealing with sensitive or challenging queries
- Ability to gather information and establish the facts
- Strong organisation and time-management skills
- A professional approach to written correspondence
- Good IT and Microsoft Office skills
- Availability to commit to the full 12-week assignment
This would be a great temporary opportunity for someone who enjoys investigating problems, getting to the bottom of customer queries and producing well-written responses.
Complaints Administrator in Wigston Magna employer: 365 People
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StudySmarter Expert Advice🤫
We think this is how you could land Complaints Administrator in Wigston Magna
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 365 People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 365 People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Administrator in Wigston Magna
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 365 People:Your cover letter is your chance to shine! Tell us why you want to work at 365 People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 365 People!
How to prepare for a job interview at 365 People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
