Sales Administrator in West Bromwich

An excellent opportunity has arisen for an experienced Sales Administrator to join an established and growing industrial distribution business based in the West Bromwich area. This Sales Administrator position would suit an organised and customer-focused individual with experience in order processing, sales administration, customer service or internal sales support.

Working within a busy sales office, the successful Sales Administrator will be responsible for processing customer orders, handling enquiries, preparing quotations and supporting the day-to-day administration of customer accounts. The business supplies products to customers across the engineering, manufacturing and industrial sectors, offering a varied role within a fast-paced distribution environment.

As Sales Administrator, you will work closely with the internal sales, warehouse and distribution teams to ensure customer orders are processed accurately and efficiently. Key responsibilities include:

• Processing and inputting customer orders onto the company system.
• Handling incoming customer enquiries by telephone and email.
• Preparing customer quotations and responding to pricing enquiries.
• Checking stock availability and providing order updates.
• Liaising with warehouse and distribution teams regarding deliveries and dispatch.
• Monitoring outstanding orders and following up on customer requests.
• Maintaining accurate customer account information and order records.
• Supporting the internal sales team with sales administration and order processing.
• Resolving customer queries relating to orders, products and deliveries.
• Preparing sales documentation and completing general administration duties.
• Building and maintaining positive relationships with customers.
• Ensuring orders are processed accurately and within required timescales.

The ideal Sales Administrator will have previous experience working in a busy office environment, ideally within distribution, wholesale, manufacturing, engineering or industrial supplies.

Requirements:

• Previous experience as a Sales Administrator, Sales Support Administrator, Order Processor or Customer Service Administrator.
• Experience processing and inputting customer orders.
• Confident telephone manner and good customer service skills.
• Strong attention to detail and accuracy when entering information.
• Good IT skills, including Microsoft Office and order processing systems.
• Ability to manage multiple tasks and work to deadlines.
• Good communication and organisational skills.
• A proactive, reliable and professional approach.
• Ability to work independently and as part of a team.

Previous experience within industrial distribution, engineering supplies, steel stockholding, builders' merchants or wholesale would be advantageous but is not essential.

What's on Offer?

• Permanent, full-time Sales Administrator position.
• Monday to Friday, 9:00am – 5:00pm.
• No weekend working.
• Established industrial distribution business.
• Varied responsibilities across sales administration, order processing and customer service.
• Opportunity to develop within a busy commercial environment.

If you are an experienced Sales Administrator, Order Processor, Internal Sales Administrator, Sales Coordinator or Customer Service Administrator looking for a new permanent opportunity in the West Bromwich area, we would like to hear from you. Apply today with your CV for further information about this Sales Administrator vacancy.