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- Tasks: Be the friendly face for customers and manage service appointments.
- Company: Join a busy automotive dealership in York with a professional aftersales team.
- Benefits: Earn up to £27,000 plus uncapped commission, enjoy 24 days holiday, and exclusive discounts.
- Why this job: Great opportunity to grow in the automotive industry while delivering top-notch customer service.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Full UK driving licence required; bring your energy and enthusiasm!
The predicted salary is between 21600 - 37800 £ per year.
Location: York
Type: Permanent
Salary: Up to £27,000 basic + OTE of £36,000+ (uncapped potential)
Hours: Monday – Friday, 8:00am – 5:30pm
Are you passionate about delivering excellent service and looking for your next step in the automotive industry? We’re currently seeking a Service Advisor to join a busy and professional aftersales team in York. This is a fantastic opportunity for someone enthusiastic, personable, and detail-driven, with a focus on delivering high standards of service every day.
What You’ll Do:
- Act as the first point of contact for customers visiting or calling the service department
- Schedule service appointments and liaise with the workshop team to ensure smooth workflow
- Provide clear communication to customers regarding services, repairs, and costs
- Promote and upsell service plans, products, and aftersales offers
- Maintain accurate service records and adhere to administrative procedures
- Help meet team targets and contribute to a positive dealership environment
- Ensure compliance with health & safety and company standards
What We’re Looking For:
- Strong organisational and communication skills
- A proactive, customer-first attitude with the ability to work under pressure
- High attention to detail and a commitment to quality
- Previous experience in a customer service role (automotive experience preferred)
- A full, valid UK driving licence
What’s in It for You:
- Basic salary up to £27,000 with realistic OTE of £36,000+ (uncapped commission)
- 24 days holiday plus bank holidays – increasing with length of service
- Staff discounts and exclusive offers for family and friends on services
- Access to retail, gym, and dining discounts via a dedicated employee app
- Healthcare cash plan for employees and dependents – including same-day GP access and support for dental, optical, and wellbeing care
If you’re ready to bring energy, enthusiasm, and professionalism to a leading automotive dealership environment, we’d love to hear from you.
Service Advisor employer: 365 People
Contact Detail:
365 People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by dealerships. Understanding common repairs and customer concerns will help you engage confidently with potential customers during your interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your customer-first attitude, which is crucial for this role.
✨Tip Number 3
Research the specific dealership you're applying to. Knowing their service offerings, customer reviews, and any recent news can give you an edge in the interview, showing your genuine interest in becoming part of their team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Being able to share specific instances where you've excelled in customer service will make you stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive industry. Emphasise your organisational skills and any previous roles where you had to manage appointments or communicate with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention specific examples of how you've gone above and beyond for customers in past roles, and express your enthusiasm for the position at the dealership.
Highlight Key Skills: In your application, clearly outline your strong communication skills and attention to detail. Use bullet points to make these stand out, as they are crucial for the Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at 365 People
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent service during the interview. Share specific examples from your past experiences where you went above and beyond for a customer, as this will demonstrate your proactive, customer-first attitude.
✨Know the Company and Its Services
Research the automotive dealership and its services before the interview. Familiarise yourself with their offerings, values, and any recent news. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Highlight Your Organisational Skills
As a Service Advisor, strong organisational skills are crucial. Be prepared to discuss how you manage multiple tasks, schedule appointments, and maintain accurate records. Use examples that showcase your attention to detail and ability to work under pressure.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, upselling techniques, and teamwork. Practising your answers can help you feel more confident and articulate during the interview, making a positive impression on the hiring team.
