At a Glance
- Tasks: Deliver top-notch customer service and manage orders in a fast-paced environment.
- Company: Join a well-established business in Rugby with a supportive team culture.
- Benefits: Earn £27,000 with a Monday to Friday schedule on an 8-month contract.
- Other info: Immediate interviews available for motivated candidates.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Strong communication, organisation, and Microsoft Office skills required.
The predicted salary is between 27000 - 27000 £ per year.
We are recruiting on behalf of a well-established business in Rugby for a Customer Service Advisor to join their team on an 8-month fixed-term contract. This is a fantastic opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and acting as the key link between customers and internal departments. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries and ensuring customers receive an excellent level of service throughout the entire order process.
Working closely with sales, logistics, warehouse, transport and supply chain teams, you will play an important role in maintaining customer satisfaction and supporting business operations.
Key Responsibilities:
- Deliver a high level of customer service via telephone and email
- Process customer orders accurately and efficiently
- Prepare and issue customer quotations
- Maintain accurate customer records and update internal systems
- Liaise with customers regarding deliveries, shortages, lead times and order updates
- Work closely with warehouse, transport, logistics and supply chain teams
- Raise invoices and ensure customer charges are applied correctly
- Process pro-forma invoices and monitor payments before dispatch
- Resolve customer queries and escalate complaints when required
- Maintain accurate administration and customer service documentation
- Monitor customer forecasts and order requirements
- Support continuous improvement initiatives within the customer service function
- Ensure all paperwork and documentation is completed accurately and on time
About You:
- Excellent communication skills
- Strong organisational and time management abilities
- High levels of accuracy and attention to detail
- A proactive and positive attitude
- Strong Microsoft Office skills, including Excel and Outlook
- The ability to build strong relationships with customers and colleagues
- The ability to prioritise workload and work effectively under pressure
What's on Offer:
- Salary of £27,000
- Monday to Friday working pattern
- 8-Month Fixed Term Contract
- Friendly and supportive team environment
- Well-established and growing business
- Immediate interviews available
Customer Service Advisor in Rugby employer: 365 People
Join a well-established and growing business in Rugby as a Customer Service Advisor, where you will thrive in a friendly and supportive team environment. With a focus on employee growth and development, this role offers the chance to enhance your skills while delivering exceptional customer service in a fast-paced setting. Enjoy a competitive salary of £27,000 and the opportunity to make a meaningful impact within the company during your 8-month fixed-term contract.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Rugby
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Share examples from your past experiences where you successfully juggled multiple responsibilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we love at StudySmarter.
Show Off Your Attention to Detail:In customer service, accuracy is key! Make sure there are no typos or errors in your application. A well-organised and polished application shows us you care about the details, which is super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at 365 People
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time you improved a process?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, what success looks like in this position, or how they support continuous improvement initiatives. This shows you're thinking ahead and are keen to contribute.
