Operations Manager

Job Title:

Operations Manager – Facilities & Cleaning Services

Location:

Flexible/Hybrid – Midlands based preferred (field-based audits required)

Hours:

Part-Time (25 hours per week over 4 days) – option for full time hours available.

Salary:

£16.00 per hour + holiday entitlement (20 days + 8 statutory)

Overview:

An exciting opportunity has arisen for an experienced and proactive Quality Manager to join a growing commercial cleaning and facilities service provider. This is a hands-on role ideal for someone who is detail-oriented, highly organized, and passionate about maintaining high standards in service delivery, compliance, and staff wellbeing.

Key Responsibilities:

Quality Management & Compliance

• Oversee and audit ISO 9002 and ISO 14002 quality systems.
• Conduct regular internal audits to ensure compliance across key processes.
• Ensure accurate invoice generation and procedural consistency.
• Monitor staff attendance using a mobile app-based system.
• Handle customer satisfaction monitoring through regular engagement.

Site Audits & Issue Resolution

• Conduct site-based quality audits across active contracts.
• Assess work standards and report findings to management.
• Coordinate and track corrective actions for non-conformance issues.
• Work directly with operational staff to resolve minor issues promptly.

Training & Staff Wellbeing

• Review and enhance staff induction training programmes.
• Monitor training compliance
• Health & Safety
• COSHH
• RIDDOR & incident reporting
• Safeguarding
• Conduct periodic staff wellbeing checks and training assessments.

Weekly Duties:

• Review attendance logs and follow up on anomalies.
• Track induction and training progress for new operatives.
• Monitor performance of sites under remedial action plans.

Monthly Duties:

• Issue vehicle safety checks and analyze results.
• Calculate carbon footprint from energy usage.
• Audit invoices for accuracy and compliance.
• Report on site supervision and training targets.
• Attend monthly management meetings and contribute insight.

Ongoing Responsibilities:

• Maintain ISO audit schedule and documentation.
• Liaise with clients via phone/email to collect feedback.
• Ensure operatives understand and adhere to H&S protocols.

Candidate Profile:

• We’re looking for a confident communicator with an eye for detail who can work independently and collaborate effectively across teams.
• Strong communication and interpersonal skills.
• Basic IT proficiency (Word, Excel, Email).
• Experience in quality auditing, ideally in cleaning/facilities or service industries.
• Ability to challenge non-compliance in a professional manner.
• Willingness to learn and adapt in a dynamic environment.