At a Glance
- Tasks: Manage logistics contracts and ensure top-notch service delivery for a high-profile client.
- Company: A growing logistics business in Lutterworth with a focus on excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Join a team that values accountability and proactive problem-solving.
- Why this job: Be the voice of the client and drive performance across a national network.
- Qualifications: Experience in logistics or transport operations with strong communication skills.
A well-established and growing logistics business in Lutterworth is seeking a Logistics Account Manager / Service Delivery Manager to take full ownership of a major new contract supplying distribution and transport services to a high-profile FMCG client across a national network. This is not a passive account management role. The successful candidate will act as the client's voice inside the business, holding internal transport and operations teams to the same standard the client expects. The role requires someone who will proactively monitor service delivery, challenge performance where it falls short and drive accountability across a network of area transport managers to ensure the contract runs exactly as it should.
The Logistics Account Manager / Service Delivery Manager will be responsible for the day-to-day operational delivery of a significant logistics contract, acting as the single point of accountability between the client and the internal operation. This includes managing the client relationship, monitoring KPIs, leading service review meetings and ensuring that every part of the network is delivering to plan. Where service is not meeting the required standard, the Logistics Account Manager / Service Delivery Manager is expected to identify the issue, challenge the relevant teams and ensure corrective action is taken before the client has to raise it. The role reports directly to the Operations Director.
Key Responsibilities
- Acting as the primary point of contact for the client, maintaining proactive and transparent communication at all times.
- Liaising with area transport managers across the network to ensure all lines are running to schedule and to the agreed service levels.
- Interrogating contract performance data, identifying trends and holding teams accountable where delivery is falling short.
- Coordinating across transport, warehouse, planning and goods-in to resolve operational issues affecting the contract.
- Producing regular performance reports for both the client and internal leadership with honest, evidence-based insight.
- Leading service review meetings with the client with full command of current performance and any actions in progress.
- Managing contract variations, volume changes and service amendments, ensuring internal teams can operationally deliver before anything is agreed.
The Candidate
The ideal candidate will have experience in contract logistics, transport operations or distribution account management, ideally within a multi-site or network environment. A strong understanding of transport planning, scheduling and service delivery is essential. This role suits someone with a firm, direct communication style who is comfortable challenging experienced operational managers and holding them to account. The successful candidate will be highly organised with strong attention to detail, commercially aware and able to manage multiple moving parts across a complex operation. They will take ownership of problems rather than passing them along, and will use performance data as a tool to drive standards rather than simply a reporting exercise. Experience with transport management systems (TMS) would be an advantage but is not essential.
Logistics Account Manager / Service Delivery Manager in Lutterworth employer: 365 People
Join a dynamic and expanding logistics business in Lutterworth, where you will play a pivotal role as a Logistics Account Manager / Service Delivery Manager. Our company fosters a collaborative work culture that values proactive communication and accountability, offering ample opportunities for professional growth and development. With a focus on delivering exceptional service to high-profile clients, we provide a supportive environment that encourages innovation and excellence in logistics management.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager / Service Delivery Manager in Lutterworth
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like 365 People and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at 365 People!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like 365 People keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Account Manager / Service Delivery Manager in Lutterworth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to 365 People:This is your chance to really connect with the team at 365 People. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at 365 People
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with 365 People.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show 365 People that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at 365 People. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
