At a Glance
- Tasks: Support customers, process orders, and manage contract-related queries in a fast-paced environment.
- Company: Join a busy and growing business in Lutterworth with a friendly team culture.
- Benefits: Competitive salary, full training, long-term career opportunities, and free on-site parking.
- Other info: Enjoy a supportive environment with opportunities to develop your skills.
- Why this job: Kickstart your career in administration and customer service with real growth potential.
- Qualifications: Previous admin or customer service experience and strong communication skills.
We are recruiting for a Contracts Administrator to join a busy and growing business based in Lutterworth. This is a fantastic opportunity for an organised and customer-focused individual who enjoys working in a fast-paced office environment. As a Contracts Administrator, you will play a key role in supporting customers, processing orders, handling contract-related queries, and ensuring information is accurately maintained across internal systems.
The role would suit someone with previous administration, customer service, sales support, order processing, or contract administration experience.
The Role
As a Contracts Administrator, you will act as a key point of contact for customers, supporting them throughout the order and contract lifecycle. Working closely with internal departments, you will ensure customer requests are handled efficiently, orders are processed accurately, and any queries are resolved promptly. The successful Contracts Administrator will be responsible for maintaining excellent customer service standards while ensuring all administration is completed accurately and on time.
Key Responsibilities
- Acting as a first point of contact for customer and contract-related enquiries
- Processing customer orders and updating internal systems
- Managing contract administration and documentation
- Responding to customer queries via telephone and email
- Liaising with internal departments to ensure orders are fulfilled correctly
- Monitoring order progress and providing customer updates
- Maintaining accurate customer records and documentation
- Resolving issues and escalating where necessary
- Supporting the wider administration team with ad hoc tasks
About You
To be successful in this Contracts Administrator role, you will have strong organisational skills, excellent attention to detail, and a professional approach to customer service.
Essential
- Previous administration or customer service experience
- Strong communication skills, both written and verbal
- Excellent attention to detail
- Good organisational and time management skills
- Confident using Microsoft Office packages
- Ability to manage multiple priorities and deadlines
- Professional and customer-focused approach
Desirable
- Experience within contracts administration
- Order processing experience
- Sales support or account administration experience
- Experience using CRM or ERP systems
What's on Offer?
- Salary of £24,784.50 per annum
- Monday to Friday working hours
- Supportive and friendly team environment
- Full training provided
- Long-term career opportunities
- Free on-site parking
This Contracts Administrator position offers an excellent opportunity to join a stable and growing organisation where you can further develop your administration and customer service career. If you are an experienced Contracts Administrator or have transferable administration experience, we would love to hear from you. Apply today to be considered for this Contracts Administrator opportunity.
Contract Administrator in Lutterworth employer: 365 People
Join a dynamic and supportive team in Lutterworth as a Contracts Administrator, where your organisational skills and customer-focused approach will be valued. With a competitive salary, Monday to Friday working hours, and opportunities for long-term career growth, this role offers a fantastic environment for professional development. Enjoy the benefits of full training, free on-site parking, and a friendly workplace culture that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Lutterworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 365 People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 365 People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Administrator in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 365 People:Your cover letter is your chance to shine! Tell us why you want to work at 365 People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 365 People!
How to prepare for a job interview at 365 People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
