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- Tasks: Lead a dynamic team in logistics, ensuring top-notch customer service and operational excellence.
- Company: Join a well-established logistics and transport business in Grimsby.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and employee wellbeing support.
- Other info: Great opportunities for ongoing training and career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics or supply chain management with strong leadership abilities.
The predicted salary is between 35000 - 45000 £ per year.
Location: Grimsby, North East Lincolnshire
Salary: Competitive + Benefits
Hours: Full-time, Monday to Friday, 08:00-17:00
We are currently recruiting for an experienced Customer Logistics Manager to join a large, well-established logistics and transport business based in the Grimsby area. This is a fantastic opportunity for someone with a strong background in logistics, warehousing, transport or supply chain operations who enjoys leading teams, managing customer relationships, and driving operational performance.
The successful candidate will take ownership of a multi-functional operation, overseeing customer service, warehouse and transport activity, while managing key customer accounts and ensuring high service standards are maintained.
Key Responsibilities:
- Manage and develop a team across customer service, warehouse and transport operations
- Oversee a portfolio of key customer accounts, ensuring service levels and customer satisfaction remain high
- Monitor and report on KPIs to identify trends and drive continuous improvement
- Handle rate reviews, spot quotes, credit control queries and commercial discussions
- Manage WMS inventory and maintain accurate stock control across the operation
- Lead projects focused on digitalisation, process improvement, standardisation and cost efficiency
- Work closely with internal departments and external stakeholders to resolve operational issues quickly and effectively
- Ensure service delivery is aligned with agreed SLAs and operational targets
Candidate Requirements:
- Experience within a logistics, transport, warehousing or supply chain environment
- Previous experience in customer account management, customer service management or logistics operations management
- Strong leadership skills with experience managing or developing teams
- Excellent communication and stakeholder management skills
- Analytical and confident in reviewing performance data and identifying improvements
- Able to make decisions independently and take ownership of workload
- Experience using Warehouse Management Systems (WMS) would be advantageous
- A qualification in logistics, supply chain or a related field would be beneficial, but is not essential
What’s on Offer:
- Contributory company pension scheme
- Life assurance cover
- Holiday purchase scheme
- Employee wellbeing support
- Retail cashback and discount scheme
- Ongoing training and development opportunities
This role would suit someone currently working as a Logistics Manager, Operations Manager, Transport Manager, Warehouse Manager, Customer Service Manager or Supply Chain Manager who is looking for a fresh challenge in a fast-paced and rewarding environment.
Customer Logistics Manager in Grimsby employer: 365 People
Contact Detail:
365 People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Logistics Manager in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain world. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their key customer accounts and think about how you can contribute to their success. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams and improved service levels. Highlight your experience with KPIs and how you've driven performance in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Logistics Manager in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Logistics Manager role. Highlight your experience in logistics, customer service, and team management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational performance and managed customer relationships in the past.
Show Off Your Leadership Skills: Since this role involves managing a team, be sure to showcase your leadership experience. Talk about how you've developed teams and improved service levels in previous positions. We love to see strong leaders!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at 365 People
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge before the interview. Understand the key trends in the industry, especially around customer service and supply chain operations. Being able to discuss recent developments or challenges in logistics will show that you're not just experienced but also engaged with the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed a project or improved team performance. This is crucial for a Customer Logistics Manager role, so be ready to demonstrate your leadership style and how it has positively impacted your previous workplaces.
✨Be Data-Driven
Since the role involves monitoring KPIs and driving continuous improvement, come prepared with examples of how you've used data to make decisions. Discuss any experience you have with performance metrics and how you've identified trends to enhance operational efficiency. This will highlight your analytical skills and decision-making capabilities.
✨Engage with Stakeholders
Think about your experience in managing customer relationships and working with various stakeholders. Be ready to share how you've resolved operational issues and maintained high service levels. This will demonstrate your communication skills and ability to collaborate effectively, which are key for this position.