Complaints Handler (Hybrid Working) Wigston, Leicestershire | Hybrid Working | 12.71 per hour | Monday-Friday | 3-Month Temporary Contract Complaints Handler Location: Wigston, Leicestershire (Hybrid Working) Pay: 12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September We re recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract. This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments. The role offers a hybrid working pattern following an initial induction period. The Role As a Complaints Handler, you ll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally. You ll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales. This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally. Key Responsibilities * Acknowledge and log formal customer complaints. * Investigate ...
Complaints Handler employer: 365 People
At 365 People, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and innovation. Located in Leicester, our manufacturing operation offers comprehensive training and clear pathways for career advancement, ensuring that every employee has the opportunity to grow and thrive in their role. With competitive salaries and a dynamic work environment, we are committed to providing meaningful and rewarding employment for all our team members.
