Regional Platform Engineering Focal (Americas)

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Regional Platform Engineering Focal plays a key role in supporting End User Device (EUD) activities across the Americas, acting as the primary regional point of expertise for platform engineering. This role provides dedicated, in‑region support to ensure the effective delivery of EUD services, while maintaining strong alignment with global standards, strategies, and initiatives.

Operating as a senior engineer, the focal point is expected to work independently across a broad range of regional activities, including troubleshooting, implementation support, and coordination of ongoing platform improvements. The role is responsible for ensuring consistent and high‑quality regional delivery, as well as acting as a trusted advisor to regional leads by providing guidance on requests that may require cross‑regional collaboration or escalation to global teams. A core aspect of the role is bridging regional execution with global direction.

• Administer and optimize macOS and iOS including configuration profiles, policies, smart groups, extension attributes, scripts, and security control.
• Configure and manage Microsoft Intune (Endpoint Manager) for Windows and mobile endpoints, including configuration profiles, compliance policies, app protection, and Autopilot provisioning.
• Endpoint lifecycle management across both platforms: enrollment, provisioning, patching, updates, and decommissioning.
• Implement and maintain zero‑touch/automated deployment workflows using Apple Business Manager/Windows Autopilot, package, deploy, and update applications and OS versions at scale.
• Monitor compliance, health, and inventory; produce regular reports and dashboards for IT leadership and security teams.
• Collaborate with security and identity teams to integrate MDM tooling with Entra ID/Azure AD, Conditional Access, and endpoint security tools (e.g., EDR).
• Automate repetitive tasks and workflows using Bash, PowerShell, or Python to reduce manual effort and improve reliability.
• Contribute to documentation of standards, runbooks, and knowledge base articles for IT support teams.
• Participate in endpoint‑related projects such as OS migrations, security hardening initiatives, and new site or business‑unit rollouts.
• Act as regional focal point for endpoint platform engineering, guiding regional leads, aligning priorities, and ensuring adherence to global standards, and acting as escalation point for design and implementation decision in coordination with client stakeholders.

• 3–5 years of experience in endpoint management or systems administration in a mid‑ to large‑scale environment.
• Hands‑on administration experience with macOS (profiles, policies, smart groups, scripts, and patch management).
• Hands‑on administration experience with Microsoft Intune/Endpoint Manager for Windows endpoints (configuration profiles, compliance policies, app deployment, and Autopilot).
• Strong understanding of MDM concepts, device lifecycle, and modern management for macOS and Windows.
• Scripting proficiency in at least one language commonly used for endpoint automation (PowerShell, Bash, or Python).
• Solid grasp of core networking and security concepts (DNS, DHCP, VPN, certificates, conditional access, endpoint security).
• Experience working with identity platforms such as Entra ID/Azure AD, including device compliance.
• Strong troubleshooting skills and experience serving as an escalation point for desktop/support.
• Clear written and verbal communication skills and the ability to work cross‑functionally with IT, security, and business stakeholders.

• You’re good at what you do and possess the required experience to prove it.
• You have a growth mindset; keen to drive your own personal and professional development.
• You’re customer‑focused – someone who prioritizes customer success in their work.
• You’re open and borderless – naturally inclusive in how you work with others.

We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our “Be Well” programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.

We provide personalized development goals aligned with your aspirations, continuous feedback to keep you inspired and on track, and access to cutting‑edge learning opportunities—including certifications with Microsoft, Google, and Amazon, coaching, and hands‑on experiences.