Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in their digital training strategy using the 360Learning platform.
- Company: Join 360Learning, a leader in collaborative learning and digital education.
- Benefits: Enjoy flexible hours, remote work options, and comprehensive health benefits.
- Why this job: Make an impact in the digital education space while working with top talent.
- Qualifications: 2+ years in Customer Success, fluent in English and German, results-oriented mindset.
- Other info: Diversity and inclusion are key; join our active employee resource groups.
The predicted salary is between 36000 - 60000 £ per year.
As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.
Your main goals will be to:
- ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- ensure the business impact of our solution is in line with the client's business objectives
- work closely with the EMEA account management team to ensure client KPIs are met
- create and develop processes to handle a one-to-many approach, reporting and communication processes
Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our CS team
- Participate in your first customer meetings with other CSMs from our team
Within 2 months, you will:
- Host your first meetings with customers and get feedback from your peers
- Start new projects with new clients
- Participate in regular Discovery Meetings with customers to identify the features that will impact your customers' success
Within 4 months, you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Activate and build a digital strategy for your book of business spanning Germany and the United Kingdom including outbound campaigns, inbound ticket management and hosting webinars
- Define planning of the initiatives on the solution
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to grow your book of business
Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing an action plan
- Identify and record in our CRM SFDC strong leaders within the client's team
- Develop and share good business practices with the entire Client Success Team
The Skills Set:
- At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
- Fluent proficiency in English and German
- Proactive and prefer working in a results-oriented culture
- Capability to prioritize and manage a large portfolio of clients
- Ability to express your ideas through data in a clear and concise manner, both in writing and orally
- Strong interest for the digital industry, education and e-learning in particular
What We Offer:
- Compensation: Package includes base salary, a variable component and equity
- Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line.
- Balance: Flexible hours, Total work from home possible anywhere in the UK
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture.
The Interview Process:
- Phone screen with our recruiter
- Discovery meeting with a member of the CSP DACH team
- Case study with the Digital CSP Coach and CSP Coach UK team
- Clarification meeting with a Customer Success Manager
- Cultural Fit interview with our Chief Customer Officer
- Offer!
Seniority level: Associate
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development and E-Learning Providers
Digital Customer Success Partner - UK & DACH employer: 360Learning
Contact Detail:
360Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Partner - UK & DACH
✨Tip Number 1
Familiarise yourself with the 360Learning platform and its features. Understanding how the software works will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of 360Learning on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interviews.
✨Tip Number 3
Prepare to discuss specific examples from your previous Customer Success roles that highlight your ability to manage client relationships and drive results. Tailoring your experiences to align with the job description will make you stand out.
✨Tip Number 4
Research the digital training strategies used in the UK and DACH markets. Being knowledgeable about regional trends and challenges will show your commitment to understanding the clients you'll be supporting.
We think you need these skills to ace Digital Customer Success Partner - UK & DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in the SaaS industry. Emphasise your fluency in English and German, as well as any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital learning and customer success. Mention how your skills and experiences can help 360Learning achieve its goals, particularly in managing client relationships and driving business impact.
Showcase Relevant Skills: In your application, clearly outline your ability to manage a large portfolio of clients and express ideas through data. Provide examples of how you've successfully implemented strategies in previous roles that align with the responsibilities of this position.
Prepare for Interviews: Research 360Learning's culture and values, especially their focus on collaborative learning. Be ready to discuss how you can contribute to their mission and share examples of your past successes in similar roles during the interview process.
How to prepare for a job interview at 360Learning
✨Understand the Product and Culture
Before your interview, make sure you have a solid understanding of 360Learning's platform and its corporate culture. Familiarise yourself with their collaborative learning approach and how it impacts clients' training strategies.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success, particularly in the SaaS industry. Highlight specific examples where you've successfully managed client relationships and contributed to contract renewals.
✨Demonstrate Proactive Problem-Solving Skills
During the interview, illustrate your ability to identify potential issues and implement effective solutions. Use examples from your past roles to show how you've proactively supported clients and improved their business outcomes.
✨Prepare for Cultural Fit Questions
Expect questions that assess your alignment with 360Learning's values and culture. Reflect on your own values and be ready to discuss how they resonate with the company's focus on diversity, equity, and inclusion.
