Client Success Partner SMB - UK & DACH in City of London

Join 360Learning as a key member of the Customer Success Team, supporting clients in their digital training strategy through our collaborative learning platform. You will lead the setup and support for clients across the UK and German markets, ensuring a successful launch of their new learning software.

Main Responsibilities

• Ensure contract renewal by coordinating technical, educational, and other available resources.
• Ensure the business impact of our solution aligns with each client’s objectives.
• Work closely with the EMEA account-management team to meet client KPIs.
• Create and develop processes to manage a one‑to‑many approach, reporting and communication.

First 12 Months – Growth Milestones

• Within 1 month: Master our product and the Convexity corporate culture. Familiarise yourself with the processes and tools of the CS team. Participate in your first customer meetings with other CSMs.
• Within 2 months: Host your first meetings with customers and gather peer feedback. Start new projects with new clients. Participate in Discovery meetings to pinpoint features that boost customer success.
• Within 4 months: Define learning‑transformation roadmaps and resource requirements. Activate and build a digital strategy across Germany and the UK, including outbound campaigns, ticket management, and webinars. Plan initiatives on the solution. Document customer use‑cases. Build trust partnerships with top‑management teams. Collaborate with Account Managers to identify new project opportunities.
• Within 12 months: Reduce churn by identifying at‑risk customers and implementing action plans. Record strong client team leaders in our CRM (SFDC). Share best practices with the entire Client Success Team.

Skills Set

• Minimum 2 years of Customer Success experience, preferably in SaaS.
• Fluent in English and German.
• Proactive, results‑oriented.
• Capable of prioritising a large client portfolio.
• Strong data‑driven communication skills, both written and verbal.
• Passion for the digital industry, particularly education and e‑learning.

What We Offer

• Compensation: base salary, variable component, equity.
• Health benefits – medical, vision, dental, life, accidental death & personal loss, disability coverage, employee care line.
• Flexible hours and remote work options across the UK.
• Diversity, equity and inclusion – 6 active ERGs covering mental health, sustainability, women, parents, LGBTQIA2S+, ethnic diversity.
• Corporate social responsibility – see our CSR Charter.
• Convexity culture framework – learn more at https://bit.ly/Convexity_360L and https://bit.ly/42H1ggC.

Interview Process

• Phone screen with the recruiter.
• Discovery meeting with the CSP DACH team.
• Case study with the digital CSP Coach and the UK team.
• Clarification meeting with a Customer Success Manager.
• Cultural‑fit interview with our Chief Customer Officer.
• Offer.

Who We Are

360Learning enables companies to upskill internally by turning experts into champions for employee, customer, and partner growth. Our LMS supports collaborative learning for L&D teams, accelerating upskilling with existing internal experts rather than slow top‑down training. Founded in 2013, we serve 1,700 organizations and have raised $240 million with 400+ team members across North America and EMEA. Our culture celebrates diversity, belonging, and inclusion. We are proud to be an equal‑opportunity workplace, committed to fair treatment across all employment practices.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Design, Art/Creative and Information Technology

Industries: Software Development