At a Glance
- Tasks: Be the friendly voice helping customers with their incentive programme queries.
- Company: Join a dynamic team focused on creating positive customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, stock options, and great perks.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by resolving customer issues and improving their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
The Customer Care Professional is the first point of contact for consumers and sales associates who need support with their incentive programme built and managed by us. This role exists to ensure concerns are resolved and handled clearly, efficiently, and with care, creating positive experiences for the incentive program users.
All our job postings provide pay transparency. In addition to base salary we offer bonus, stock options and a wide range of benefits.
What You’ll Do
- Act as the main point of contact for customers via inbound phone calls, email, online portals, live chat.
- Learn and navigate the 360insights platform to respond accurately to customer enquiries.
- Resolve issues efficiently while ensuring customers feel listened to, informed, and supported.
- Capture clear classification data for each interaction to help identify trends, recurring issues, and improvement opportunities.
- Share practical, real‑world feedback to help improve processes, tools, and customer experience.
What You’ll Bring
- Experience in a customer service or support role.
- Clear, confident communication skills: written, verbal, and listening.
- Some experience using Excel.
- Strong problem‑solving skills.
- Good organisation and follow‑up, including prioritising competing requests.
- A collaborative mindset and able to work independently while supporting team success.
- Openness to learning, feedback, and working with evolving AI powered tools and systems.
- A team player attitude, able to work both as part of a team and independently.
The Pay Range For This Role Is 25,000 - 30,000 GBP per year (UK)
Customer Care Professional employer: 360insights
As a Customer Care Professional at our company, you will be part of a dynamic team that values clear communication and collaboration, ensuring that every customer interaction is handled with care and efficiency. We offer competitive salaries, bonus opportunities, stock options, and a comprehensive benefits package, all within a supportive work culture that prioritises employee growth and development. Located in a vibrant area, our workplace fosters innovation and encourages feedback, making it an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Get to know the company inside out! Research our incentive programmes and understand how we operate. This will help you answer questions confidently during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining us as a Customer Care Professional.
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your skills.
Be Clear and Confident:When writing your application, use clear and confident language. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and keep it straightforward!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention how your skills align with what we’re looking for, especially around problem-solving and organisation. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 360insights
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Professional role. Familiarise yourself with the incentive programme and the 360insights platform. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer inquiries and resolve issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your thought process and the steps you took to ensure the customer felt supported. This will demonstrate your strong problem-solving abilities.
✨Be Ready to Discuss Feedback and Learning
Since the role involves working with evolving tools and systems, be prepared to talk about how you handle feedback and adapt to new technologies. Share instances where you've embraced change and improved your skills, showing that you're open to learning.
