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- Tasks: Provide world-class customer service via calls, emails, and live chat.
- Company: Join 360insights, a leading global tech company in channel incentives.
- Benefits: Enjoy competitive salary, bonuses, equity, and a vibrant work culture.
- Why this job: Be part of an inspiring team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunities for personal and professional development through mentorship.
The predicted salary is between 22000 - 27500 £ per year.
Starting base salary £22,500 – £27,500 * Plus Bonus, Equity & Benefits *
Pay transparency: Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position; it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
The Customer Care Professional acts as the main point of contact for consumers and sales associates who call or email in regarding a concern with their incentive program. As the first point of contact, the Customer Care Professional provides efficient and dedicated service to ensure resolution and an overall positive experience.
What you will be doing:
- Provide world-class customer service for our clients through inbound phone calls, email support boxes and portals, and live chat.
- Learn and navigate the 360insights solution to provide answers to customer inquiries.
- Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by capturing classification data on each interaction, providing regular anecdotal and data-based feedback identifying issues early, including highlighting feedback from clients, and offering suggestions for solutions.
- Continued personal growth to place yourself in the position to successfully advance your career.
What you’ll bring to this role:
- Customer service experience.
- Excellent communication skills – written, verbal and listening.
- Working knowledge of Microsoft Office products (with emphasis on Excel and Word).
- Analytical and problem-solving skills.
- Organizational and follow-up skills (including prioritization).
- Team player able to work both as part of a team and independently.
Why 360?
Here at 360insights, you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.
Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
Customer Care Professional employer: 360insights.com
Contact Detail:
360insights.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Familiarise yourself with the 360insights solution before your interview. Understanding how the platform works will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customers or resolve issues efficiently, as this will show your problem-solving abilities during the interview.
✨Tip Number 3
Prepare to discuss your experience with Microsoft Office, particularly Excel and Word. Be ready to provide examples of how you've used these tools in previous roles, as this is a key requirement for the position.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in past roles. Highlighting your ability to work both independently and as part of a team will align well with the company culture at 360insights.
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, problem-solving skills, and any experience with Microsoft Office, particularly Excel and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've enhanced customer experiences in previous positions.
Highlight Relevant Skills: In your application, clearly outline your analytical and organisational skills. Provide examples of how you've successfully prioritised tasks and worked both independently and as part of a team.
Show Enthusiasm for Growth: Express your eagerness for personal and professional development in your application. Mention any relevant training or mentorship experiences that demonstrate your commitment to growth within the company.
How to prepare for a job interview at 360insights.com
✨Showcase Your Customer Service Skills
As a Customer Care Professional, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your capability and commitment to the role.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and concisely. Be sure to listen actively to the interviewer's questions and respond thoughtfully, showcasing your verbal and written communication abilities.
✨Familiarise Yourself with the Company and Its Products
Research 360insights and understand their services, especially the 360insights solution mentioned in the job description. Being knowledgeable about the company will not only impress the interviewer but also help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
The role requires analytical and problem-solving skills. Prepare to discuss specific situations where you identified a problem and implemented a solution. This will highlight your ability to think critically and contribute positively to the team.
