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- Tasks: Manage claims with a focus on excellent customer service and proactive communication.
- Company: Join a dynamic team at 360ClaimServices, known for its supportive culture.
- Benefits: Enjoy competitive salary, health benefits, and a pension plan after qualifying period.
- Why this job: Make a real difference in people's lives by helping them through the claims process.
- Qualifications: 2-3 years of experience in claims handling and strong communication skills required.
- Other info: Flexible working options available, including remote work and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Claims Handler
Salary – dependent on experience / CII qualifications
Benefits – DIS, PHI, PMI, Pension @ 8% after qualifying period
Permanent – Full Time: This is a 37.5 hour week role working a variable shift pattern between the hours of 8am – 6pm on a 2 shift rota basis with a possibility of Saturday mornings dependent on client requirements.
This is an experienced and well-organized subsidence claims handler role, to join our claims management team. The successful candidate will be a team player and will gain an opportunity to develop further, supported by experienced subsidence engineers and technical claims managers.
Reporting into Claims Manager
Responsibilities
- Delivering excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
- Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
- Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
- Ensure work is kept up to date and KPI’s / SLA’s adhered to, delivering excellent customer service to customers, clients and colleagues.
- Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
- Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.
Qualifications/Requirements
- 2-3 years’ experience in a similar position
- High level of written and verbal communication in English required, to provide effective communication
- Working knowledge of Microsoft Office (particularly Word and Excel)
- Working towards or (ideally) having attained Cert CII qualification
Additional notes: Job can be based at Castle Donnington Offices or remote.
Claims Handler in Long Eaton employer: 360Globalnet
Contact Detail:
360Globalnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Long Eaton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Claims Handler role.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you’ll feel when discussing your experience in claims management.
✨Tip Number 3
Show off your skills! During interviews, make sure to highlight your experience with customer service and claims management. We want to hear about specific examples where you’ve improved processes or enhanced customer experiences. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Claims Handler position!
We think you need these skills to ace Claims Handler in Long Eaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience and skills, especially in claims management and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 360Globalnet
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of subsidence claims and the specific processes involved. Familiarise yourself with common challenges and solutions in claims management, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with clients and colleagues in the past. Think about times when you resolved issues or improved customer satisfaction through your communication.
✨Demonstrate Team Spirit
As a team player, be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you supported your team or contributed to a positive work environment, as this aligns with what they’re looking for.
✨Prepare Questions About Process Improvements
They value candidates who can identify improvements in claims management. Prepare thoughtful questions about their current processes and think of suggestions based on your experience that could enhance efficiency and customer experience.
