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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and achieve sales targets in a luxury fashion environment.
- Company: Prestigious luxury fashion house with a flagship boutique in London.
- Benefits: Competitive salary, exclusive events, and opportunities for personal growth.
- Why this job: Join a renowned brand and build lasting relationships with VIP clients.
- Qualifications: 5+ years in luxury retail, strong client portfolio, and exceptional communication skills.
- Other info: Dynamic role with a focus on high-end Ladieswear Ready-to-Wear collections.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious luxury fashion house is seeking an experienced and highly client-focused Senior Client Advisor to join its flagship London boutique. This is an exceptional opportunity for a strong seller with an established client book and a proven background in luxury Ladies’ Ready-to-Wear.
Qualifications
- 5+ years’ experience in luxury fashion retail, with a strong focus on Ladieswear RTW
- Established client portfolio with the ability to drive repeat business and VIP relationships
- Proven track record of achieving and exceeding sales targets in a high-end environment
- Exceptional clientelling skills and long-term relationship-building mindset
- Polished presentation, confident communication, and a true luxury service approach
- Strong knowledge of the London luxury retail landscape is essential
- Stable career path preferred; frequent moves may be a disqualifying factor
Responsibilities
- As a Senior Brand Ambassador, you will represent the heritage and values of this luxury maison while delivering an elevated client experience.
- Achieving personal sales targets and contributing to boutique performance
- Managing and developing a loyal client book through proactive clientelling
- Delivering a personalised, story-driven and high-touch customer journey
- Styling clients across the full Ladieswear Ready-to-Wear collections
- Supporting VIP appointments, private shopping, and exclusive events
- Ensuring impeccable boutique standards and brand presentation
- Providing strong after-sales service and consistent follow-up
How to apply
To apply, please send your CV to Larissa@360TalentLondon.com. This is an urgent vacancy – if this position is of interest, please apply now with your updated CV for an immediate interview. Due to a high response, we can only contact shortlisted candidates that fit the criteria above.
360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
Senior Customer Service Associate employer: 360 Talent
Contact Detail:
360 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Associate
✨Tip Number 1
Network like a pro! Connect with people in the luxury fashion industry, attend events, and engage on social media. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury fashion shine through. Share stories about your client experiences and how you’ve built those VIP relationships.
✨Tip Number 3
Research the brand! Understand their heritage, values, and current collections. This knowledge will help you tailor your approach and demonstrate that you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury fashion retail, especially in Ladieswear RTW. Highlight your established client portfolio and any sales targets you've smashed – we want to see that you've got what it takes!
Show Off Your Clientelling Skills: In your application, emphasise your exceptional clientelling skills and how you've built long-term relationships with clients. We love a good story, so share examples of how you've gone above and beyond for your customers!
Polished Presentation Matters: Since this is a luxury brand, your application should reflect that polished presentation we value. Use a clean, professional format for your CV and cover letter, and make sure your communication is confident and clear.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at 360 Talent
✨Know Your Luxury Fashion Inside Out
Make sure you brush up on the latest trends in Ladies’ Ready-to-Wear and the specific brand's heritage. Being able to discuss their collections and how they fit into the current luxury landscape will show your passion and knowledge.
✨Showcase Your Clientelling Skills
Prepare examples of how you've built and maintained client relationships in the past. Highlight any VIP clients you've worked with and how you’ve driven repeat business. This is crucial for a Senior Customer Service Associate role.
✨Dress to Impress
Since this is a luxury fashion house, your presentation matters. Choose an outfit that reflects the brand’s aesthetic while also showcasing your personal style. This will demonstrate your understanding of the luxury market.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult clients or styling a client for a special event. Practising your responses will help you articulate your approach confidently during the interview.
