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For Companies At a Glance
- Tasks: Engage customers, provide tailored product advice, and maintain showroom standards.
- Company: Join a prestigious luxury department store known for exceptional service and quality.
- Benefits: Enjoy a competitive salary, team commission, staff discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team, enhance customer experiences, and develop your skills in luxury retail.
- Qualifications: 2-3 years in luxury retail or high-end furniture preferred.
- Other info: Connect with us on social media for insights and updates!
The predicted salary is between 28000 - 42000 £ per year.
Location: London - Luxury Department store
Salary: £35,000 per annum + Team Commission
Job Summary:
You will support the Showroom Sales Team in delivering an exceptional customer experience. You’ll play a key role in engaging clients, offering tailored product advice, and ensuring the highest standards of service and showroom presentation. Your contribution will be vital in strengthening customer relationships and driving sales growth.
Key Responsibilities:
- Greet and welcome customers into the showroom, providing a warm and professional hospitality experience.
- Deliver an exceptional sales service to ensure high levels of customer satisfaction.
- Actively listen and engage with clients to understand their needs and provide personalized product recommendations.
- Build and maintain strong, long-term relationships with both existing and prospective customers.
- Maintain showroom presentation, ensuring visual merchandising standards are consistently upheld.
- Offer detailed product knowledge and technical support to customers.
- Monitor and maintain inventory accuracy and ensure goods are properly stored and displayed.
- Inspect all products for quality and report any damages.
- Utilize company tools including quote/project registration, traffic registration, and CRM systems effectively.
- Expand the customer database through accurate client data registration and profiling.
- Support the Showroom Manager and Retail Director with events and promotional activities.
- Prepare and analyze sales and customer relations reports to provide actionable insights.
- Handle customer complaints and service suggestions professionally and proactively.
- Assist in implementing showroom programs and executing operational and organizational goals.
Experience:
2–3 years of experience in luxury retail, high-end furniture, or a similar premium goods industry is preferred.
What’s on Offer:
- Competitive salary with performance-based bonus
- Staff discount
- Opportunities for career growth within an internationally respected luxury brand
- Ongoing training and development to support your progression
Contact Detail:
360 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially in high-end furniture. Understanding current trends and customer preferences will help you engage clients more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to demonstrate your ability to handle various customer interactions, which is crucial for a Sales Consultant.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or connect with people on LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 4
Showcase your passion for customer relationships and sales during any discussions. Be ready to share examples of how you've successfully built rapport with clients in previous roles.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or high-end furniture. Emphasise your customer service skills and any previous roles where you engaged with clients to provide tailored product advice.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the importance of customer relationships. Mention specific examples of how you've delivered exceptional service in past roles.
Showcase Your Product Knowledge: In your application, demonstrate your knowledge of luxury products and your ability to provide technical support. This could include mentioning any relevant training or certifications you have.
Highlight Team Collaboration: Since the role involves supporting the Showroom Sales Team, mention any experiences where you've successfully collaborated with others to achieve sales goals or improve customer satisfaction.
How to prepare for a job interview at 360 Talent
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share experiences that highlight your love for high-end products and how you’ve engaged with customers in a premium setting.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Sales Consultant position.
✨Know the Products Inside Out
Familiarise yourself with the types of products the company offers. Be ready to discuss product features, benefits, and how they can meet customer needs. This knowledge will show your commitment and readiness for the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would greet a customer, assess their needs, and recommend products. This will demonstrate your ability to connect with clients and provide tailored advice.
