At a Glance
- Tasks: Deliver engaging training and support continuous learning in a premium menswear retail environment.
- Company: Join a high-end retail brand focused on colleague development and performance.
- Benefits: Enjoy hybrid working, generous discounts, wellness benefits, and more.
- Other info: Dynamic role with opportunities for growth in a vibrant retail setting.
- Why this job: Make a real impact by coaching colleagues and enhancing customer experiences.
- Qualifications: Experience in designing training programmes and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Retail Trainer - Learning & Development - Premium Menswear Brand
Hybrid Role Monday - Friday
Covering North & North West / Midlands stores
About:
- Deliver engaging training across our retail network, both in-store and at Head Office
- Champion colleague development and support continuous learning initiatives
- Build strong product knowledge across all Retail services
- Coach colleagues on the shop floor to improve sales performance and customer experience
- Support the implementation and evaluation of new learning initiatives
- Create impactful learning materials using a variety of training methods and digital tools
Key Responsibilities:
- Experience designing and delivering engaging learning and development programmes
- Strong understanding of training needs analysis and tailored learning solutions
- Knowledge of retail operations and sales strategies
- Confidence using digital learning tools and interactive training methods
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
About You:
- Excellent communication and presentation skills
- Organised, adaptable, and resilient in changing environments
- Approachable coaching style with the ability to influence at all levels
- Commercially aware with a passion for driving performance
- A strong ambassador for company values and culture
This role covers North / North West / Midlands, England, the successful candidate should have easy access to public transport or be able to drive.
Offering:
- Hybrid working
- Generous employee discount
- Season Ticket Loan
- Cycle to Work Scheme
- Life insurance
- Wellness Benefits
Senior Customer Services Trainer in Manchester employer: 360 Talent
As a Senior Customer Services Trainer with our premium menswear brand, you will thrive in a dynamic hybrid work environment that champions colleague development and continuous learning. Our supportive culture fosters growth through engaging training initiatives, generous employee benefits, and a strong commitment to enhancing the customer experience across our North and North West / Midlands stores. Join us to make a meaningful impact while enjoying a rewarding career in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Services Trainer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the brand on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio of training materials or examples of successful programmes, bring them along to your interview. It’s all about demonstrating what we can do!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various training scenarios. We want to show that we can adapt our coaching style to different situations and colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It keeps us on their radar and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Senior Customer Services Trainer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Services Trainer role. Highlight your experience in designing and delivering training programmes, as well as your knowledge of retail operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for colleague development and how you can champion continuous learning initiatives. Be sure to mention your approach to coaching and influencing others.
Showcase Your Digital Skills:Since this role involves using digital learning tools, don’t forget to mention your proficiency in Microsoft Office, especially Excel and PowerPoint. Share examples of how you've used these tools in past training sessions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the latest opportunities and updates there!
How to prepare for a job interview at 360 Talent
✨Know Your Stuff
Make sure you brush up on the brand's products and services. Understand their retail operations and sales strategies inside out. This will not only help you answer questions confidently but also show your passion for the role.
✨Show Off Your Training Skills
Prepare to discuss your experience in designing and delivering training programmes. Have examples ready that highlight your ability to create engaging learning materials and use digital tools effectively. This is your chance to shine!
✨Be a People Person
Since this role involves coaching colleagues, demonstrate your approachable style. Think of scenarios where you've influenced others positively and improved their performance. Your communication skills are key here!
✨Stay Organised and Adaptable
The retail environment can change quickly, so be ready to talk about how you've handled such situations in the past. Show that you're organised and can adapt your training methods to meet different needs. This will reassure them that you can thrive in their dynamic setting.
