Business Manager in Manchester

A modern, forward-thinking beauty brand celebrated for its minimalist aesthetic, inclusive philosophy, and innovative approach to luxury cosmetics. Renowned for redefining everyday beauty, the company champions authenticity, confidence, and self-expression through high-performance, skin-first products.

The Role

My client is seeking a dynamic and commercially driven Business Manager for leading a high-performing team and delivering an exceptional customer experience. This role offers the opportunity to work in a fast-paced, creative retail environment, helping to shape the brand’s presence and drive commercial success.

Key Responsibilities

• Overseeing daily operations, ensuring KPIs and sales targets are consistently achieved.
• Deliver outstanding customer service, leading by example and creating a warm, welcoming, and engaging environment.
• Training, coaching, and developing team members, fostering a collaborative and positive culture.
• Monitor stock levels and product availability, collaborating with stock teams to optimise merchandising and inventory.
• Handle customer feedback and resolve queries with professionalism and empathy.
• Ensure all operational, health, and safety standards are maintained to the highest level.

Experience

• Minimum 1–2 years of experience in a management or team leader role within retail, ideally luxury beauty or fashion.
• Proven ability to drive sales performance and support commercial growth.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Highly organised with strong attention to detail and time management.
• A genuine passion for beauty, creativity, and customer experience.
• Commission & Bonus Scheme – rewarding individual and team success
• Annual allowance and exclusive discounts
• Tailored training and development opportunities
• Private Health Insurance with added wellbeing benefits