At a Glance
- Tasks: Lead a dynamic sales team and deliver luxury customer experiences at Harrods.
- Company: Join a prestigious British luxury brand with a focus on excellence.
- Benefits: Competitive salary, career growth, and the chance to work in a high-end retail environment.
- Other info: Exciting opportunity to enhance your career in a vibrant retail destination.
- Why this job: Inspire a talented team and drive commercial success in a luxury setting.
- Qualifications: 2+ years in luxury retail management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales? We are seeking an experienced Concession Manager for a prestigious luxury British brand to lead the Harrods business, delivering exceptional customer experiences while driving commercial success and operational excellence.
What You'll Do
- Lead, motivate, and develop a high-performing sales team.
- Drive sales performance and exceed business targets.
- Deliver impeccable, personalised customer service that reflects our luxury brand values.
- Build strong relationships with host store partners and stakeholders.
- Oversee stock management, loss prevention, and day-to-day operations.
- Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration.
- Use data and commercial insight to identify opportunities and improve performance.
What We're Looking For
- Minimum 2 years' management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment.
- Proven ability to achieve and exceed sales targets.
- Strong leadership, coaching, and people development skills.
- Excellent commercial awareness and operational expertise.
- Outstanding communication, organisational, and customer service abilities.
- Professional, polished, and confident under pressure.
Desirable
- Experience with high-value or bespoke sales.
- Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages.
This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth. Apply now to take the next step in your retail leadership career.
Concession Manager - Harrods in London employer: 360 Talent
As a Concession Manager at Harrods, you will be part of a prestigious luxury brand that values exceptional customer service and operational excellence. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth in the heart of London’s retail scene. Join us to lead a talented team, drive sales performance, and create memorable experiences for our discerning clientele.
