Customer Service Assistant

Overview

This range is provided by 360 Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 360 Talent

UK Perm Division Lead – Luxury Retail | 360 Talent | Ex Retail Manager

Customer Care Advisor – Hybrid (2 Days working from home and 2 days in the office in the City) Position: Full time / Permanent

Fine Jewellery – Central London

About:

• Leading British Jeweller ethically creating bespoke fine jewellery.
• Based in their luxury workshop and showrooms in central London.

Key Responsibilities

• Provide friendly, timely, and personalised assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly.
• Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.

Requirements

• Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.
• Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.
• Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.
• Salary £27,000
• Monday to Friday – 1 Saturday per month – 2 Days working from Home and 3 days in the office.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service