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For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable client experiences in a luxury setting.
- Company: Join a prestigious luxury brand on Sloane Street.
- Benefits: Competitive salary, bonus potential, and a supportive work environment.
- Why this job: Be a key player in enhancing client journeys and team culture.
- Qualifications: 3+ years in management within a fast-paced luxury environment.
- Other info: Perfect for passionate leaders who thrive on creating exceptional experiences.
The predicted salary is between 43200 - 72000 £ per year.
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
Key Responsibilities
- Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
- Oversee client flow, waiting time management, and service excellence across all touchpoints.
- Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
- Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
- Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
- Partner with HR and management on staff engagement, training, and wellbeing programs.
Profile
- Minimum 3 years’ management experience in a luxury fast‑paced environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail‑oriented, able to work independently and under pressure.
- Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people‑focused leader passionate about creating exceptional experiences for both clients and teams.
Customer Experience Manager employer: 360 Talent
Contact Detail:
360 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client experience and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your passion for creating exceptional experiences! During interviews, share specific examples of how you've enhanced customer journeys or fostered team culture in previous roles. This will help you stand out as a people-focused leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how passionate you are about creating memorable journeys for clients and fostering a positive team culture.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury environments. We’re looking for specific examples of how you've led teams and enhanced client experiences, so don’t hold back on those details!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique approach to leadership and customer service, and how you’ve made a difference in previous roles. This helps us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at 360 Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances where you managed client flow or resolved service issues, and be ready to discuss how you approached these challenges.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
