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- Tasks: Lead and inspire teams to create unforgettable client experiences in a luxury setting.
- Company: Join a prestigious luxury brand on Sloane Street with a focus on excellence.
- Benefits: Competitive salary, bonus potential, and a supportive work environment.
- Why this job: Be a key player in shaping exceptional client journeys and team culture.
- Qualifications: 3+ years in management within luxury or client-facing roles, strong leadership skills.
- Other info: Dynamic role with opportunities for personal growth and industry connections.
The predicted salary is between 43200 - 72000 £ per year.
Job title: Client & Team Experience Manager
Location: Sloane Street
Salary: up to £60,000 basic + up to £7000 bonus
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
Key Responsibilities:
- Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
- Oversee client flow, waiting time management, and service excellence across all touchpoints.
- Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
- Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
- Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
- Partner with HR and management on staff engagement, training, and wellbeing programs.
Profile:
- Minimum 3 years’ management experience in a luxury, hospitality, or client-facing environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail-oriented, able to work independently and under pressure.
- Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!
Customer Experience Manager employer: 360 Talent
Contact Detail:
360 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the brand thoroughly. Understand their values, client experience philosophy, and recent initiatives. This will help you tailor your responses and show that you’re genuinely interested in creating exceptional experiences.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've inspired teams or enhanced customer journeys. Being able to articulate these experiences will set you apart as a candidate who can truly lead and elevate the client experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer experience shine through. We want to see how excited you are about creating memorable moments for clients and supporting your team!
Tailor Your CV: Make sure your CV is tailored to the role of Client & Team Experience Manager. Highlight your relevant experience in luxury or client-facing environments, and don’t forget to mention any leadership roles you've had!
Be Specific: Use specific examples to demonstrate your skills and achievements. Whether it’s a successful project or a time you improved client satisfaction, we love seeing concrete evidence of your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at 360 Talent
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury brand's history, values, and recent initiatives. Understanding their ethos will help you align your answers with their vision and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led teams in the past, especially in client-facing environments. Highlight instances where you inspired your team to deliver exceptional service or improved client experiences, as this is crucial for the Customer Experience Manager role.
✨Master the Art of Client Engagement
Think about how you would enhance the customer journey and create bespoke experiences for VIP clients. Be ready to discuss innovative ideas during the interview that showcase your creativity and understanding of client needs.
✨Emphasise Team Culture and Wellbeing
Since fostering a supportive team culture is key, come prepared with strategies you've implemented in the past to boost team morale and engagement. Discuss how you can contribute to onboarding and wellbeing initiatives to create a positive work environment.
