At a Glance
- Tasks: Lead a dynamic sales team and deliver luxury customer service.
- Company: Join the prestigious Harrods team in London.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Exciting opportunity to drive sales and enhance customer experiences.
- Why this job: Be part of a luxury brand and inspire excellence in retail.
- Qualifications: 2+ years in luxury retail management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Concession Manager - Harrods, London
Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales?
- What You’ll Do
- Lead, motivate, and develop a high-performing sales team.
- Drive sales performance and exceed business targets.
- Deliver impeccable, personalised customer service that reflects our luxury brand values.
- Build strong relationships with host store partners and stakeholders.
- Oversee stock management, loss prevention, and day-to-day operations.
- Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration.
- Use data and commercial insight to identify opportunities and improve performance.
- What We’re Looking For
- Minimum 2 years’ management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment.
- Proven ability to achieve and exceed sales targets.
- Strong leadership, coaching, and people development skills.
- Excellent commercial awareness and operational expertise.
- Outstanding communication, organisational, and customer service abilities.
- Professional, polished, and confident under pressure.
Desirable
- Experience with high-value or bespoke sales.
- Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages.
Why Join Us?
This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth.
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We think you need these skills to ace Concession Manager - Harrods in London
Leadership Skills
Sales Performance Management
Customer Service Excellence
Relationship Building
Stock Management
Loss Prevention
Visual Merchandising
