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For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable client experiences in a luxury setting.
- Company: Join a prestigious luxury brand on Sloane Street.
- Benefits: Competitive salary up to £60,000 and a supportive work environment.
- Why this job: Be a key player in enhancing client journeys and team culture.
- Qualifications: 3+ years in management within luxury or hospitality sectors.
- Other info: Perfect for passionate leaders who thrive in dynamic environments.
The predicted salary is between 43200 - 72000 £ per year.
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand's flagship store on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
Key Responsibilities
- Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
- Oversee client flow, waiting time management, and service excellence across all touchpoints.
- Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
- Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
- Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
- Partner with HR and management on staff engagement, training, and wellbeing programs.
Profile
- Minimum 3 years' management experience in a luxury, hospitality, or client-facing environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail-oriented, able to work independently and under pressure.
- Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.
Client Experience Manager in London employer: 360 Talent London
Contact Detail:
360 Talent London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury and hospitality sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to meet potential employers.
✨Tip Number 2
Showcase your personality! When you get that interview, let your passion for client experience shine through. We want to see how you can inspire teams and create memorable experiences, so don’t hold back on sharing your ideas and past successes.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to client flow and team engagement. We love candidates who can think on their feet and demonstrate their leadership skills in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to elevate the client experience, so don’t miss out on this opportunity!
We think you need these skills to ace Client Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Experience Manager role. Highlight your leadership experience and any relevant achievements in luxury or client-facing environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating exceptional client experiences and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 360 Talent London
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury brand's history, values, and recent initiatives. Understanding their ethos will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or improved client experiences. Highlight how you inspired your team and managed challenges, as this role is all about leadership and creating a positive environment.
✨Demonstrate Client-Centric Thinking
Think of ways you've enhanced client journeys in previous roles. Be ready to discuss strategies you've implemented to improve service excellence and client loyalty, as this will resonate well with the responsibilities of the position.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current client experience strategies or team culture initiatives. This not only shows your interest but also gives you insight into whether the company aligns with your values.
