Customer Care Advisor

Overview

Customer Care Advisor – Hybrid Full time.

Fine Jewellery – Central London

Salary: £27,000 + 8% Bonus

About

Leading British Jeweller ethically creating bespoke fine jewellery. Based in their luxury workshop and showrooms in central London.

Key Responsibilities

• Provide friendly, timely, and personalised assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly.
• Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.

Requirements

• Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.
• Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.
• Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.

Offering

• Salary £27,000
• Commission + Bonus + amazing benefits.
• Monday to Friday – 1 Saturday per month – 2 Days working from Home and 3 days in the office.