At a Glance
- Tasks: Lead a dynamic sales team and deliver luxury customer service.
- Company: Join the prestigious Harrods team in London.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to work in a high-energy environment with diverse clientele.
- Why this job: Be part of a luxury brand and inspire excellence in retail.
- Qualifications: 2+ years in luxury retail management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales?
What You’ll Do
- Lead, motivate, and develop a high-performing sales team.
- Drive sales performance and exceed business targets.
- Deliver impeccable, personalised customer service that reflects our luxury brand values.
- Build strong relationships with host store partners and stakeholders.
- Oversee stock management, loss prevention, and day-to-day operations.
- Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration.
- Use data and commercial insight to identify opportunities and improve performance.
What We’re Looking For
- Minimum 2 years’ management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment.
- Proven ability to achieve and exceed sales targets.
- Strong leadership, coaching, and people development skills.
- Excellent commercial awareness and operational expertise.
- Outstanding communication, organisational, and customer service abilities.
- Professional, polished, and confident under pressure.
Desirable
- Experience with high-value or bespoke sales.
- Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages.
Why Join Us?
This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth.
Concession Manager - Harrods employer: 360 Talent London
As a Concession Manager at Harrods, you will be part of a prestigious luxury retail environment that values exceptional customer service and employee development. Our vibrant work culture fosters collaboration and innovation, providing you with ample opportunities for personal and professional growth while working alongside a talented team in one of the world's most iconic shopping destinations. Enjoy competitive benefits and the chance to make a significant impact on our brand's success in a dynamic and supportive atmosphere.
