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For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable client experiences in a luxury setting.
- Company: Join a prestigious luxury brand's flagship store on Sloane Street.
- Benefits: Competitive salary up to £60,000 and opportunities for personal growth.
- Why this job: Be a key player in shaping exceptional experiences for clients and teams.
- Qualifications: 3+ years in management within luxury or hospitality environments.
- Other info: Dynamic role with a focus on team culture and client loyalty.
The predicted salary is between 43200 - 72000 £ per year.
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand's flagship store on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
Key Responsibilities
- Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
- Oversee client flow, waiting time management, and service excellence across all touchpoints.
- Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
- Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
- Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
- Partner with HR and management on staff engagement, training, and wellbeing programs.
Profile
- Minimum 3 years' management experience in a luxury, hospitality, or client-facing environment.
- Strong leadership and customer service expertise with excellent communication skills.
- Organised, proactive, and detail-oriented, able to work independently and under pressure.
- Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.
Client Experience Manager employer: 360 Talent London
Contact Detail:
360 Talent London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space and let them know you're on the hunt for a Client Experience Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client experience and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your passion for creating exceptional experiences! During interviews, share specific examples of how you've enhanced client journeys or fostered team culture in previous roles. This will help you stand out as a people-focused leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Client Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client experience shine through. We want to see how much you care about creating memorable moments for clients and supporting your team!
Tailor Your CV: Make sure your CV highlights relevant experience in luxury or client-facing roles. We’re looking for specific examples of how you've led teams and enhanced customer journeys, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at 360 Talent London
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Client Experience Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances where you've managed client flow or resolved service issues, and be ready to discuss how you approached these challenges.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
