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For Companies At a Glance
- Tasks: Assist customers in person and over the phone, providing top-notch service.
- Company: Join a leading self-storage company focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career advancement opportunities.
- Why this job: Kickstart your career in a supportive environment with training and development.
- Qualifications: No experience needed; just bring your enthusiasm and communication skills!
- Other info: Perfect for high school and college students looking to make an impact.
The predicted salary is between 21000 - 29000 £ per year.
Are you ready to kickstart your career in customer service with a leading self-storage company? With a base salary of £26,265, plus bonus opportunities and fantastic benefits, this role offers an excellent chance for career growth and development.
About the Role:
As a Trainee Customer Advisor in our self-storage facility, you will play a vital role in providing outstanding customer service. Whether you are engaging with customers face-to-face, handling phone inquiries, or assisting clients in their local area, your aim will be to build strong relationships and help customers find the perfect storage solutions.
Key Responsibilities:
- Deliver exceptional customer service by assisting customers both over the phone and in person.
- Guide customers in choosing the right storage options that meet their needs.
- Ensure the facility runs smoothly and customers receive a high level of support.
- Highlight the unique benefits of our self-storage solutions and what makes our company stand out.
- Maintain a safe and compliant work environment, adhering to Health and Safety regulations.
- Support the team in contributing to a positive customer experience and facility reputation.
What We’re Looking For:
- Previous customer service experience is preferred, but not essential—we're happy to train the right candidate!
- Excellent communication skills for effective interactions with customers via phone and in person.
- A customer-focused attitude with a talent for understanding and meeting customer needs.
- Enthusiasm for the self-storage industry and a commitment to delivering excellent service.
What’s on Offer:
- A competitive base salary of £26,265
- An appealing bonus scheme to reward your efforts.
- Staff discounts and additional perks.
- Opportunities for career advancement and professional development in the self-storage sector.
If you are excited about making a positive impact in customer service, we would love to hear from you. Apply today for the Trainee Customer Advisor role and start your journey with us!
Trainee Customer Advisor in Southampton employer: 360 Resourcing
Contact Detail:
360 Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Advisor in Southampton
✨Tip Number 1
Familiarise yourself with the self-storage industry. Research common customer queries and storage solutions to demonstrate your knowledge during the interview. This will show your enthusiasm for the role and help you connect with the interviewers.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear and friendly, as these are key traits for a Customer Advisor. Being able to convey information effectively will set you apart.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past, even if it's from different roles. Think about situations where you went above and beyond to help someone, as this will highlight your customer-focused attitude.
✨Tip Number 4
Show your enthusiasm for the role by asking insightful questions during the interview. Inquire about the team dynamics, training opportunities, and how success is measured in the position. This demonstrates your genuine interest in contributing to the company.
We think you need these skills to ace Trainee Customer Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's informal. Emphasise your communication skills and any instances where you've successfully assisted customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the self-storage industry. Mention why you want to work as a Trainee Customer Advisor and how you can contribute to delivering exceptional customer service.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, teamwork, and a customer-focused attitude. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 360 Resourcing
✨Show Your Enthusiasm
Make sure to express your excitement about the self-storage industry during the interview. Companies love candidates who are passionate about their field, so share why you’re interested in this role and how it aligns with your career goals.
✨Demonstrate Customer Service Skills
Even if you don't have extensive experience, think of examples from previous jobs or situations where you've provided excellent customer service. Be ready to discuss how you handled challenges and ensured customer satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and helps you understand more about the company culture and expectations. Consider asking about team dynamics or opportunities for growth.
✨Practice Communication
Since excellent communication skills are key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
