At a Glance
- Tasks: Provide expert technical support and remote diagnostics for Tecniplast equipment.
- Company: Join a global market leader in engineering with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus potential, and no weekend work!
- Other info: Great opportunity for career growth and mentoring within a dynamic team.
- Why this job: Use your engineering skills in a strategic role without constant travel.
- Qualifications: Experience in Field Service Engineering or Technical Support is essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: Rushden (No Travel)
Salary: £35,000 - £45,000 + Up to 10% Bonus & Tools/Required Kit
Looking for a way to use your engineering expertise without spending every week on the road? Tired of weekend rotas and unpredictable shift patterns? Step into a purely Monday-to-Friday role with a global market leader.
We are looking for a Technical Services Engineer to deliver expert technical support and remote diagnostics for all Tecniplast group equipment, ensuring customers receive a professional, responsive, high-quality service experience. The role acts as a central technical resource for customers, field engineers, and internal departments. The Technical Services Engineer will provide fault diagnosis, troubleshooting, parts identification, and technical guidance.
This is an excellent opportunity for a seasoned multi-skilled Field Service Engineer, Service Engineer, Maintenance Engineer, or Technical Support Engineer looking to move into a predominantly office-based position while remaining heavily involved in diagnostics, problem-solving, and technical investigations.
What You Will Be Doing:
- Provide first and second-line technical support to customers and engineers via phone, email, video support, and remote diagnostic tools.
- Diagnose equipment faults and determine effective solutions.
- Support customers with troubleshooting, maintenance guidance, and preventative measures.
- Manage technical support cases from initial enquiry through to resolution.
- Act as a technical escalation point for complex service issues.
- Provide technical mentoring and support to field-based engineers.
- Investigate recurring faults and identify opportunities to improve equipment reliability and service performance.
- Develop and maintain technical documentation, troubleshooting guides, and best-practice resources.
- Liaise with manufacturers and suppliers to resolve technical challenges.
- Occasionally attend customer sites when required to support major breakdowns, complex investigations, or training activities.
About You:
We're keen to speak with candidates who have experience in Field Service Engineering, Technical Support Engineering, Service Engineering, Maintenance Engineering or Electrical, Mechanical or Electro-Mechanical Equipment.
You’ll ideally have:
- Strong fault-finding and diagnostic skills.
- Significant multi-skilled engineering experience.
- Experience supporting customers in a technical environment.
- Excellent communication and problem-solving abilities.
- The confidence to advise both customers and engineers on complex technical issues.
- The ability to manage multiple priorities and support cases effectively.
- A proactive, customer-focused approach.
What's in it for You?
This is an opportunity to take your field engineering experience and apply it in a more strategic and technically influential role. You'll become a trusted technical expert, supporting customers, mentoring engineers, and helping drive continuous improvement across the wider service operation. If you're an experienced engineer who enjoys troubleshooting, solving complex technical challenges, and supporting others to succeed, we'd love to hear from you.
Technical Services Engineer (Multi-skilled) in Northampton employer: 360 Resourcing
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Engineer (Multi-skilled) in Northampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Services Engineer (Multi-skilled) role you’re after at 360 Resourcing.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at 360 Resourcing a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at 360 Resourcing.
✨Apply Through Company Websites
When you spot a role like Technical Services Engineer (Multi-skilled) at 360 Resourcing, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Services Engineer (Multi-skilled) in Northampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Services Engineer (Multi-skilled), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at 360 Resourcing a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to 360 Resourcing specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at 360 Resourcing
✨Brush Up on Core Engineering Principles
Before heading into the interview with 360 Resourcing, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like 360 Resourcing want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
