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For Companies At a Glance
- Tasks: Lead a dynamic team and drive sales in a fast-paced self-storage environment.
- Company: Join a rapidly growing self-storage business with a supportive culture.
- Benefits: Competitive salary, performance bonuses, and clear career progression.
- Other info: Ongoing training and development opportunities in a stable industry.
- Why this job: Step into a leadership role and make a real impact on customer experience.
- Qualifications: Experience in management or supervisory roles with strong sales skills.
The predicted salary is between 28980 - 28980 £ per year.
Are you ready to step into a leadership role within a fast-growing self-storage business? We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.
The Role
- Support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team.
- This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.
What You'll Be Doing
- Team Leadership
- Support the General Manager in leading and developing a small, high-performing team.
- Lead by example on the front line, setting standards for sales and service.
- Step up to manage the site in the General Manager's absence.
- Sales & Occupancy
- Drive unit rentals by converting enquiries into move-ins.
- Maximise occupancy and revenue through effective upselling and pricing awareness.
- Monitor performance against KPIs and targets.
- Customer Experience
- Deliver a friendly, professional service to all customers—face-to-face, phone, and email.
- Support customers through their storage journey, from enquiry to move-out.
- Resolve any issues quickly to maintain high satisfaction levels.
- Site Operations
- Oversee daily site operations including admin, audits, and reporting.
- Ensure units, reception, and external areas are clean, secure, and well-presented.
- Manage move-ins, move-outs, and account management.
- Security & Compliance
- Maintain strong security standards across the site.
- Ensure health & safety procedures are followed at all times.
- Carry out regular checks of the facility and report any issues promptly.
- Continuous Improvement
- Identify opportunities to improve sales performance and operational efficiency.
- Support local marketing initiatives and community engagement.
What We're Looking For
- Experience in a supervisory or management role (retail, hospitality, or storage ideal).
- Strong sales mindset with a focus on hitting and exceeding targets.
- Highly organised with the ability to manage day-to-day site operations.
- Excellent customer service and communication skills.
- A hands-on, "roll your sleeves up" approach.
- Commercial awareness and a proactive attitude.
What's in It for You
- £28,980 basic salary performance bonus.
- Clear progression into General Manager opportunities.
- Ongoing training and development.
- Stable, growing industry with long-term career potential.
- Supportive, team-driven culture.
If you're ready to build your career in self-storage and take ownership of a site with real growth potential, we'd love to hear from you.
Assistant General Manager in Marchwood employer: 360 Resourcing
Contact Detail:
360 Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Marchwood
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their business.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their needs, especially around team leadership and sales performance.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant General Manager in Marchwood
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, highlight any experience you have in leading teams or managing projects. We want to see how you've motivated others and driven performance in previous roles.
Focus on Sales Experience: Make sure to emphasise your sales achievements and how you've successfully converted leads into sales. We love candidates who can demonstrate a strong sales mindset and a knack for upselling.
Customer Service is Key: Since this role is customer-facing, share examples of how you've delivered outstanding customer service. We appreciate candidates who can resolve issues quickly and maintain high satisfaction levels.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at 360 Resourcing
✨Know the Business Inside Out
Before your interview, take some time to research the self-storage industry and the specific company. Understand their services, target market, and what sets them apart from competitors. This knowledge will help you demonstrate your enthusiasm and show that you're proactive.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to set standards for sales and service, and be ready to discuss how you would handle challenges in a leadership role.
✨Demonstrate Your Sales Acumen
Since driving unit rentals is a key part of the role, come prepared with examples of how you've exceeded sales targets in previous positions. Be ready to discuss your approach to converting enquiries into rentals and any strategies you've used for upselling.
✨Emphasise Customer Experience
Customer satisfaction is crucial in this role. Think of instances where you've gone above and beyond to resolve customer issues or enhance their experience. Be prepared to discuss how you would maintain high satisfaction levels and support customers throughout their storage journey.