Client Services Manager in Macclesfield

Looking for a role in a friendly, award-winning organisation? Our clients' people are at the heart of everything they do, including their Company Ethos, and they work continuously to deliver the best to their clients and their staff. Their mission is to help brands and retailers manage their retail projects seamlessly. They work with some of the world's most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, they are a valued partner to the clients they work with.

They have an exciting opportunity for a Client Services Manager to join their friendly team based at their Head Office in Tytherington, Macclesfield. The role is suitable for office or hybrid working with time spent working from home in addition to attending the office. You will ensure the successful delivery of merchandising services to clients, by leading and accelerating growth through the execution of client strategies and tactics.

You will deliver exceptional client service through effective relationship management, maintaining an active presence both in the office and on-site. Responsible for driving margin performance, owning resourcing strategies and ensuring process compliance. Working closely with the General Manager, the role ensures projects are delivered to achieve KPIs, optimise cost efficiency, and support sustained business growth and revenue generation.

You will be:

• Confident. You should be used to success and winning as it comes with the job. Performing senior-level client discussions, people management, and clear and substantive speaking, writing and presentation skills are vital.
• Approachable. People are at the heart of our business and relationships are key.
• Trustworthy. Working directly for the Operations Director, you need strong planning, organisational and analytical skills, with the ability to work at pace.
• Knowledgeable. Have outstanding operational delivery skills with a proven track record in a services industry, with experience in growing and managing key clients.

As a Client Services Manager, you will be responsible for the following:

• Commercial Growth - Support the General Manager: Store Development & Maintenance Services to deliver company strategy and revenue goals.
• Service Delivery - Support the creation of and lead the execution of customer strategy in the delivery of Sainsbury's and other allocated core accounts.
• Process Excellence - Ensure processes are clearly briefed, are uniform and are adopted by the entire team.
• People - Develop and maintain a positive relationship with all colleagues, encourage team spirit, maintain visibility and provide support.
• Communication - Create and own a communications plan for all areas of responsibility. This needs to cover the internal team as well as external clients.

What Do You Get in Return?

• Flexible working with hybrid working from home/the office
• 23 days holiday plus bank holidays, rising incrementally to 28 days
• Full training provided
• Celebrate your Birthday the right way with an additional day off - no-one should have to work on their Birthday!
• A great social scene - company days out, festive celebrations, social events etc.
• A focus on your wellbeing - they look after you so you can focus on being the best you can be
• Free parking at the office along with a comfortable, modern working environment
• Looking after your future with a contributory pension scheme

Their Ethos

They believe it is their people, fostering relationships which makes them trailblazers in their field. With people at the heart of everything they do, they support each other to deliver outstanding results, continually striving for excellence. They respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Their connections are integral to their success, and they believe in the power of teamwork, empathy, and understanding. They lead with clarity and purpose, holding themselves accountable while inspiring others with their creativity, dedication, and pursuit of excellence. Join them and be a part of a team where you can thrive, grow, and make a difference.

If this sounds like you, then they'd love to hear from you!

NO AGENCIES PLEASE!