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- Tasks: Manage client projects, ensuring timely delivery and satisfaction in retail environments.
- Company: Join a dynamic team focused on delivering top-notch merchandising services across the UK.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values attention to detail and problem-solving skills.
- Qualifications: No prior experience needed; just bring your passion and strong communication skills.
- Other info: This role is perfect for those looking to kickstart their career in project management.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of the project delivery team, the Client Delivery Manager will take full responsibility for managing the live roll out of their clients' vision into retail stores throughout the UK. Ensuring your client's project is fully resourced, completed on time, to budget and to the client's satisfaction, the role involves working closely with merchandisers and the wider project team to deliver a first-class merchandising service. The role will focus on project delivery, quality control, reporting, data management and stock control.
Previous experience is not essential; what is more important is a desire to succeed. To do this, you must be able to demonstrate high attention to detail and strong problem-solving skills, liaising with merchandisers and retailers mainly via the phone, which is an essential part of the role.
Key skills for the role include:
- Excellent communication and interpersonal skills
- Attention to detail
- Excellent organisational skills with the ability to work at pace
- Comfortable and confident with using MS Office, in particular Excel
- Strong problem-solving abilities and a customer-focused mindset
- Being trustworthy and approachable, building rapport and trust with colleagues and clients alike
What does my new role look like?
Working as part of the wider Project Management team, you will play a pivotal role in ensuring they deliver world-class service to their clients. You will do this by:
- Delivering your projects on time and within budget.
- Administering all activities and managing expectations while ensuring all operational objectives are fully achieved.
- Building strong client relationships, acting as the main operational point of contact for your allocated accounts and/or clients.
- Providing key information to the client prior to the project going live and then ongoing as requested within agreed timescales.
- Ensuring that client expectations are managed effectively with the aim to always exceed expectations where possible.
- Managing any client/field/office complaints in relation to your allocated account(s).
- Maintaining comprehensive knowledge and full visibility of the client and their requests and/or forthcoming works.
- Preparing quote models as required for approval by senior management.
- Ensuring client SLA and Guidelines are fulfilled at all times.
- Taking responsibility for all client invoicing for your allocated account(s).
Client Delivery Manager employer: 360 Resourcing
Contact Detail:
360 Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1
Familiarise yourself with project management methodologies. Understanding frameworks like Agile or Waterfall can help you articulate how you would manage client projects effectively, showcasing your organisational skills.
✨Tip Number 2
Brush up on your Excel skills. Since the role requires strong proficiency in MS Office, particularly Excel, consider taking a quick online course to enhance your data management abilities and demonstrate your commitment to the role.
✨Tip Number 3
Practice your communication skills. Since you'll be liaising with clients and merchandisers primarily over the phone, role-playing conversations can help you become more confident and effective in managing client expectations.
✨Tip Number 4
Research the company and its clients. Understanding their vision and previous projects will allow you to tailor your approach and show how you can contribute to delivering a first-class service.
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Client Delivery Manager role. Emphasise your communication, organisational skills, and any experience in project management or client relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated attention to detail and problem-solving skills in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office, particularly Excel, and any experience you have with data management or stock control. This will show that you are well-prepared for the responsibilities of the role.
Showcase Your Client Relationship Skills: Provide examples of how you have built strong relationships with clients or colleagues in the past. This could include instances where you managed expectations or resolved complaints effectively.
How to prepare for a job interview at 360 Resourcing
✨Showcase Your Communication Skills
As a Client Delivery Manager, excellent communication is key. Be prepared to discuss how you've effectively communicated with clients and team members in the past. Use specific examples to illustrate your ability to build rapport and manage expectations.
✨Demonstrate Attention to Detail
This role requires a high level of attention to detail. During the interview, highlight instances where your meticulous nature has led to successful project outcomes. Discuss how you ensure quality control and manage data effectively.
✨Exhibit Problem-Solving Abilities
Problem-solving is crucial in this position. Prepare to share examples of challenges you've faced in previous roles and how you resolved them. Emphasise your customer-focused mindset and how it drives your solutions.
✨Familiarise Yourself with MS Office, Especially Excel
Since proficiency in MS Office, particularly Excel, is important, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past projects to manage data and reporting effectively.
