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For Companies At a Glance
- Tasks: Assist customers in person and over the phone, providing top-notch service.
- Company: Join a leading self-storage company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career growth opportunities.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience is a plus, but enthusiasm and communication skills matter most.
- Other info: No prior experience needed; we provide training for the right candidates.
The predicted salary is between 21000 - 26000 £ per year.
Job Description
Trainee Customer Advisor – Self StorageSalary: £26265 + Bonuses
Are you ready to kickstart your career in customer service with a leading self-storage company? With a base salary of £26,265, plus bonus opportunities and fantastic benefits, this role offers an excellent chance for career growth and development.
About the Role:
As a Trainee Customer Advisor in our self-storage facility, you’ll play a vital role in providing outstanding customer service. Whether you're engaging with customers face-to-face, handling phone inquiries, or assisting clients in their local area, your aim will be to build strong relationships and help customers find the perfect storage solutions.
Key Responsibilities:
- Deliver exceptional customer service by assisting customers both over the phone and in person.
- Guide customers in choosing the right storage options that meet their needs.
- Ensure the facility runs smoothly and customers receive a high level of support.
- Highlight the unique benefits of our self-storage solutions and what makes our company stand out.
- Maintain a safe and compliant work environment, adhering to Health and Safety regulations.
- Support the team in contributing to a positive customer experience and facility reputation.
What We’re Looking For:
- Previous customer service experience is preferred, but not essential—we’re happy to train the right candidate!
- Excellent communication skills for effective interactions with customers via phone and in person.
- A customer-focused attitude with a talent for understanding and meeting customer needs.
- Enthusiasm for the self-storage industry and a commitment to delivering excellent service.
What’s on Offer:
- A competitive base salary of £26,265
- An appealing bonus scheme to reward your efforts.
- Staff discounts and additional perks.
- Opportunities for career advancement and professional development in the self-storage sector.
If you’re excited about making a positive impact in customer service, we’d love to hear from you. Apply today for the Trainee Customer Advisor role and start your journey with us!
Trainee Customer Advisor employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Advisor
✨Tip Number 1
Familiarise yourself with the self-storage industry. Understanding the common challenges customers face and the solutions offered by our company will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers both in person and over the phone, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Showcase your customer service mindset. Think of examples from your past experiences where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Tip Number 4
Research our company’s unique selling points. Knowing what sets us apart in the self-storage market will allow you to highlight these aspects during your discussions, making you a more attractive candidate.
We think you need these skills to ace Trainee Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Trainee Customer Advisor position. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, even if it's not directly in customer service. Emphasise any transferable skills such as communication, problem-solving, and teamwork that would be beneficial in this role.
Write a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the self-storage industry and the specific role. Mention why you want to work for this company and how you can contribute to their customer service goals. Make it personal and engaging!
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at 360 Resourcing Solutions
✨Show Your Enthusiasm
Make sure to express your excitement about the self-storage industry during the interview. Companies love candidates who are genuinely interested in their field, so share why you want to work in customer service and what draws you to this role.
✨Demonstrate Communication Skills
Since excellent communication is key for a Trainee Customer Advisor, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether in person or over the phone.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or provide exceptional service, showcasing your problem-solving skills and customer-focused attitude.
✨Research the Company
Familiarise yourself with the company’s unique offerings and values. Understanding what sets them apart in the self-storage market will help you answer questions more effectively and demonstrate your commitment to contributing positively to their team.
