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- Tasks: Support various stores, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic retail company focused on sales and customer satisfaction.
- Benefits: Enjoy flexible travel, mileage reimbursement, and a competitive salary.
- Why this job: Gain valuable experience in management while making a real impact in the community.
- Qualifications: Must have a clean driving licence and be flexible with travel.
- Other info: Ideal for those seeking a varied role with opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
The Relief Manager is a flexible and dynamic position that provides support across stores within a designated region. This role will cover the absence of the Store Manager or other staff members and assist the Regional Manager in maximising sales, achieving profit targets, maintaining store compliance, and ensuring excellent customer service. The role requires flexibility in travel and covering stores at short notice.
Location: Stores within the South-East - Bracknell, Basingstoke, Reading, Guildford, and Kingston
Salary: £30,067 per annum
Key Responsibilities:- Provide cover within the region, ensuring stores run smoothly in the absence of the Store Manager.
- Assist in achieving sales targets and guaranteeing excellent customer service.
- Ensure stores comply with company standards and procedures, including:
- Operating and financial controls, conducting regular audits.
- Staff management and relationship building.
- Marketing activities to promote store awareness.
- Health and safety regulations.
- Housekeeping and maintenance standards.
- Maintaining awareness of local competitor activity and keeping the Regional Manager informed.
- Developing and maintaining relationships with local businesses to drive promotions.
- Support the Regional Manager in compiling information and data for the region.
- Open and close stores as a key holder when colleagues are absent.
- Promote sales in alignment with the store's business plan.
- Engage in proactive marketing activities, including leaflet drops and business visits.
- Ensure stores meet revenue and financial goals.
- Maintain financial controls, cash handling, banking, and accounting procedures as outlined in the company's operations manual.
- Ensure adherence to administrative systems and company policies.
- Carry out other ad hoc tasks as requested by the Regional Manager.
It would be ideal if the candidate is able to commute to locations such as Southeast England and surrounding areas. The individual will be placed in one of these stores based on proximity to their home address. Flexibility will be required to travel to stores according to the needs of the business. Travel will be within a reasonable commuting distance from the candidate's home, so it is mandatory that the ideal candidate owns a car, has a clean driving licence, and is able to commute to different locations. Mileage will be reimbursed for travel from the assigned base store to any other stores.
Note: This job description lists essential functions but is not intended to be an exhaustive list of all tasks. The employee may be required to perform other job-related duties as assigned by their manager.
Relief Manager employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Manager
✨Tip Number 1
Familiarise yourself with the specific stores in the South-East region, especially Bracknell, Basingstoke, Reading, Guildford, and Kingston. Understanding the local market and customer preferences will help you stand out during interviews.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires covering for Store Managers at short notice, showcasing examples of how you've successfully managed unexpected changes will be beneficial.
✨Tip Number 3
Demonstrate your experience in achieving sales targets and maintaining compliance with company standards. Be prepared to discuss specific strategies you've implemented in past roles that led to increased sales or improved store operations.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Relief Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and any previous roles where you had to cover for others. Emphasise your flexibility and ability to adapt to different store environments.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Relief Manager position specifically. Mention your understanding of the responsibilities and how your skills align with the company's goals, particularly in achieving sales targets and maintaining compliance.
Showcase Your Flexibility: Since the role requires travel and covering stores at short notice, highlight any past experiences that demonstrate your flexibility and willingness to adapt. This could include previous jobs where you had to manage multiple locations or work varied hours.
Prepare for Potential Questions: Think about potential interview questions related to managing teams, ensuring customer satisfaction, and handling financial controls. Prepare examples from your past experiences that showcase your problem-solving skills and ability to lead under pressure.
How to prepare for a job interview at 360 Resourcing Solutions
✨Show Your Flexibility
As a Relief Manager, flexibility is key. Be prepared to discuss your availability and willingness to travel at short notice. Share examples of how you've adapted to changing circumstances in previous roles.
✨Demonstrate Customer Service Skills
Excellent customer service is crucial for this role. Prepare to provide specific examples of how you've handled customer complaints or improved customer satisfaction in past positions.
✨Highlight Your Management Experience
Since the role involves staff management, be ready to talk about your experience in leading teams. Discuss how you've built relationships with colleagues and motivated them to achieve targets.
✨Understand the Local Market
Research the local competitors and market trends in the South-East region. Showing that you are aware of the business landscape will demonstrate your commitment and readiness to drive promotions effectively.
