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- Tasks: Lead a dynamic team at Gatwick Airport's car park during the night shift.
- Company: Join one of the UK's busiest airports, serving millions of passengers annually.
- Benefits: Enjoy a competitive salary of £35,000 and a 4 on 4 off shift pattern.
- Why this job: Be a key decision-maker in a fast-paced environment while ensuring excellent customer service.
- Qualifications: Previous management experience in a customer-facing role is essential.
- Other info: This role offers the chance to develop leadership skills in a vibrant setting.
The predicted salary is between 28000 - 42000 £ per year.
Location: RH11 0QB
Working Pattern: 4 on 4 off shift pattern, 6pm to 6am
Salary: £35,000 per year
About the Role:
As the Night Shift Manager for our Car Park operation at Gatwick Airport, you’ll oversee a dynamic team and ensure the smooth running of a busy parking operation during the night shift. Your role will be key in ensuring that our car park operations meet the needs of around 600-650 customers daily.
Key Responsibilities:
- Team Leadership: Manage and lead a team of 70 people, including car parking attendants, bus drivers, and customer service staff.
- Performance Management: Monitor and manage team performance, providing support, coaching, and feedback.
- Operational Oversight: Oversee the operational flow from customer check-in at reception to the safe and efficient parking of vehicles.
- Customer Service Excellence: Ensure that all customers are processed promptly and handle any customer concerns efficiently.
- Decision-Making: Responsible for making decisions on the ground regarding operational issues or customer complaints.
- Manage Routines: Ensure that all operational routines are followed by your team.
- Fleet Management: Oversee the fleet of buses and ensure they’re ready for customer transfers.
What We’re Looking For:
- Leadership Experience: A couple of years of management experience in a fast-paced environment.
- People Management: Ability to lead and motivate a diverse team.
- Operational Experience: Comfortable managing operational routines.
- Decision-Making Ability: Able to make quick, confident decisions.
- Customer-Focused: Dedicated to delivering excellent customer service.
- Flexibility: Ability to handle different challenges and work at a fast pace.
If you’re a results-driven leader who thrives in a dynamic, fast-paced environment, we’d love to hear from you!
Night Shift Manager employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Manager
✨Tip Number 1
Familiarise yourself with Gatwick Airport's operations and customer service standards. Understanding the specific challenges and expectations of a busy airport environment will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in high-pressure situations. Be ready to discuss specific instances where your decision-making skills made a positive impact on operations.
✨Tip Number 3
Showcase your customer service focus by thinking of ways you've resolved customer complaints or improved service delivery in previous roles. This will illustrate your commitment to maintaining high standards in a customer-facing position.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in managing operational routines. Being able to share experiences where you've successfully navigated unexpected challenges will demonstrate your suitability for the dynamic nature of this role.
We think you need these skills to ace Night Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in fast-paced or customer-facing roles. Emphasise your leadership skills and any operational oversight you've had in previous positions.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and improved operational efficiency in past jobs.
Highlight Decision-Making Skills: In your application, provide examples of situations where you made quick, confident decisions under pressure. This is crucial for the Night Shift Manager role, so make it clear how you handle challenges.
Showcase Customer Service Focus: Demonstrate your commitment to excellent customer service in your application. Include instances where you've resolved customer issues effectively, as this will resonate with the company's focus on customer satisfaction.
How to prepare for a job interview at 360 Resourcing Solutions
✨Showcase Your Leadership Skills
As a Night Shift Manager, you'll be leading a team of 70 people. Be prepared to discuss your previous leadership experiences and how you've motivated teams in fast-paced environments. Share specific examples of how you fostered a positive work culture.
✨Demonstrate Decision-Making Ability
This role requires quick and confident decision-making. Prepare to discuss scenarios where you've had to make tough decisions on the spot, especially in customer service or operational contexts. Highlight your thought process and the outcomes of those decisions.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Be ready to talk about your approach to delivering excellent customer service and how you've handled complaints or escalations in the past. Use examples that showcase your problem-solving skills.
✨Understand Operational Routines
Familiarise yourself with the operational flow of a car park, especially during night shifts. Discuss any relevant experience you have in managing operational routines and ensuring efficiency. This will show your understanding of the role's demands.
