At a Glance
- Tasks: Lead Customer Success and onboarding, driving retention and growth for a multi-product customer base.
- Company: A rapidly growing SaaS business with a fantastic reputation and people-centric culture.
- Benefits: Competitive salary, performance bonus, and hybrid working options.
- Other info: Join a dynamic team with exciting growth plans and opportunities to add genuine value.
- Why this job: Make a real impact by helping customers achieve value and driving significant growth.
- Qualifications: Senior experience in Customer Success within SaaS and proven leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
A growing SaaS business is hiring a Head of Customer Success to lead Customer Success and onboarding. You will own retention, adoption and expansion outcomes across a large, multi-product customer base. You will build a structured, data-led approach and help customers achieve clear value from the platform.
What you will do:
- Set and deliver the Customer Success strategy
- Lead retention performance and customer health (GRR and NRR)
- Lead a multi-role team across Customer Success and onboarding
- Own the lifecycle from onboarding through renewal, improving time to value
- Reduce churn through early risk identification and proactive playbooks
- Partner with Product, Sales and Support to improve customer outcomes
- Build reporting and rhythm for senior leadership
What we are looking for:
- Senior Customer Success leadership experience in SaaS
- Track record improving retention, adoption and growth outcomes
- Experience leading teams of 8 to 15 people
- Strong commercial awareness, clear decision making, and confident stakeholder leadership
Role details:
- Northwest, hybrid working (3 office / 2 WFH)
- Competitive salary plus performance bonus
Apply now and make the move to a business with a fantastic reputation within their field. They have a great product range and a people centric culture. Their growth plans are significant and you'll have the chance to add genuine value with your skillset.
Head of Customer Success in Manchester employer: 360 Resourcing Solutions
Join a dynamic SaaS company in the Northwest, where you will lead a passionate team dedicated to enhancing customer success and driving retention. With a strong focus on employee growth and a people-centric culture, this organisation offers competitive salaries, performance bonuses, and the opportunity to make a meaningful impact in a rapidly expanding business. Embrace a hybrid working model that promotes work-life balance while contributing to a fantastic product range and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for a Head of Customer Success role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the company's customer success strategies. Familiarise yourself with their products and think about how you can enhance retention and adoption. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email that highlights a key point from your conversation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got a fantastic reputation and a people-centric culture. By applying directly, you’ll be in the best position to showcase your skills and passion for the role.
We think you need these skills to ace Head of Customer Success in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success, especially in SaaS. We want to see how your skills align with our goals, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Head of Customer Success, you'll be leading a team. Use your application to demonstrate your leadership style and any successful strategies you've implemented in the past. We love seeing examples of how you've driven retention and growth!
Be Data-Driven:Since we’re all about a structured, data-led approach, include any metrics or KPIs that illustrate your impact in previous roles. This will help us understand how you can contribute to our customer outcomes and overall success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at 360 Resourcing Solutions
✨Know Your Numbers
As a Head of Customer Success, you'll need to demonstrate your understanding of key metrics like GRR and NRR. Brush up on your data analysis skills and be ready to discuss how you've used data to drive retention and growth in previous roles.
✨Showcase Your Leadership Style
You'll be leading a multi-role team, so it's crucial to articulate your leadership approach. Prepare examples of how you've successfully managed teams, improved performance, and fostered a positive culture in your past positions.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer success challenges, such as reducing churn or improving onboarding processes. Think through potential scenarios and have a few strategies ready to share that highlight your proactive approach.
✨Align with Company Values
Research the company's culture and values, especially their people-centric approach. Be prepared to discuss how your personal values align with theirs and how you can contribute to their fantastic reputation in the industry.
