At a Glance
- Tasks: Lead Customer Success and onboarding, driving retention and customer satisfaction.
- Company: Dynamic SaaS business focused on customer value and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Join a fast-growing team with a focus on collaboration and innovation.
- Why this job: Make a real impact by helping customers succeed with our innovative platform.
- Qualifications: Experience in customer success and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
A growing SaaS business is hiring a Head of Customer Success to lead Customer Success and onboarding. You will own retention, adoption and expansion outcomes across a large, multi-product customer base. You will build a structured, data-led approach and help customers achieve clear value from the platform.
What you will do:
- Set and deliver the Customer Success strategy
- Lead retention performance and customer health (GRR and NRR)
- Lead a multi-role team across Customer Success and onboarding
- Own the lifecycle from onboarding through renewal, improving time to value
- Reduce churn through early risk identification and proactive playbooks
- Partner with Product, Sales and Support to improve customer outcomes
- Build reporting and rhythm for senior leadership
What we are looking for:
Head of Customer Success employer: 360 Resourcing Solutions
As a rapidly growing SaaS business, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and collaboration. Our Head of Customer Success will benefit from a supportive environment that encourages innovation and offers ample opportunities for professional growth, all while working in a vibrant location that promotes work-life balance and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your achievements in customer retention and onboarding. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in contributing to their Customer Success team.
✨Tip Number 4
Stay data-driven! Brush up on your analytical skills and be ready to discuss how you’ve used data to improve customer outcomes in past roles. This aligns perfectly with the structured approach we value.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in customer success strategies, retention, and onboarding, as these are key areas we’re focusing on.
Showcase Your Data Skills:Since we’re looking for a data-led approach, don’t forget to mention any experience you have with analytics or reporting. Share specific examples of how you've used data to drive customer outcomes in previous roles.
Demonstrate Leadership Experience:We want to see your leadership chops! Talk about your experience managing teams, especially in customer success or related fields. Highlight how you’ve motivated teams to achieve retention and expansion goals.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at 360 Resourcing Solutions
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you've used data to drive customer success in previous roles, as this will show your understanding of the importance of these figures.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in a multi-role environment. Discuss how you’ve motivated your team to achieve retention goals and improved customer health, as this is crucial for the Head of Customer Success role.
✨Demonstrate a Structured Approach
Be ready to explain how you would build a structured, data-led approach to customer success. Share specific strategies or frameworks you’ve implemented before that helped customers achieve value quickly, which aligns perfectly with the job requirements.
✨Collaborate Across Departments
Think about how you’ve partnered with Product, Sales, and Support in the past. Prepare to discuss how these collaborations have led to improved customer outcomes, as this will show your ability to work cross-functionally, which is essential for this position.
